Orange has been using it's DNS service to block access to our sites via Orange Broadband and Orange Mobile connections for the last 10 days.
Our websites are heavily used in the UK, with over 200,000 members and contain nothing we could be considered illegal - in fact they are recruitment websites which help actors and theatre professionals find jobs.
The sites are live and everyone can reach them except Orange customers.
We've investigated as much as we can from this end, and find that if Orange users switch their DNS settings to use google public DNS ( 8.8.8.8 ) they are able to view our sites as usual - however using the Orange default DNS services they are blocked from accessing the sites.
So that's the intro over....
My question is this:
(a) Can Orange legally just block people from accessing our websites?
(b) How can I make Orange aware that this isn't some local fault (they are based throughout the UK) but it's a fault with the Orange DNS service.
To date we know of over 150 of our members who are being blocked by Orange and each time they call the technical support line Orange claim there is no problem.
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