For the past 3 weeks we've had no (broadband) internet access during the day (roughly 7.30am to 7.30pm) though the access and speed is fine outwith these times. My wife has been on the phone to 5 different people (4 in India), going through the same procedure and getting no joy. Wanadoo said they'd request line checks via BT and don't get back in touch. We then go through the same call procedure next time as if we never called in the first place. We were sent a new modem which (surprise, surprise) made no difference.
Our next-door neighbour has the same problem and he's with BT Broadband. The BT engineer said there would have to be 20 complaints before they would fully investigate. The BT engineer did get him back on the net by removing the phone socket plate and connecting his router plug straight into the other socket inside the plate. This is a procedure we copied and it also works for us. Not ideal as there's connections hanging out (albeit behind a chair in the living room).
BT weren't interested in speaking to us - they told us it was Wholesale's responsibility (formerly BT Wholesale) and they don't deal with the public, only ISPs.
We're getting absolutely nowhere with Wanadoo. Why don't they call you back and check everything's ok? Customer service - ha!
What you describe appears to be an internal wiring fault. BT maintain the connection upto the master socket, if it doesn't work past that test socket it usually means a problem with the wiring somewhere. Unless it's something to do with that socket itself or some local drop in signal strength, a line test from Orange should help see if thats the case. If it's the wiring then you're probably going to have to pay for it to be fixed as it's technically your responsibility.
For the past 3 weeks we've had no (broadband) internet access during the day (roughly 7.30am to 7.30pm) though the access and speed is fine outwith these times. My wife has been on the phone to 5 different people (4 in India), going through the same procedure and getting no joy. Wanadoo said they'd request line checks via BT and don't get back in touch. We then go through the same call procedure next time as if we never called in the first place. We were sent a new modem which (surprise, surprise) made no difference.
Our next-door neighbour has the same problem and he's with BT Broadband. The BT engineer said there would have to be 20 complaints before they would fully investigate. The BT engineer did get him back on the net by removing the phone socket plate and connecting his router plug straight into the other socket inside the plate. This is a procedure we copied and it also works for us. Not ideal as there's connections hanging out (albeit behind a chair in the living room).
Hi,
1) Were your neighbour's problems also approx 7.30am to 7.30pm?
If so, it looks like there's a source of RFI interference affecting both of your lines. Being able to synch by disconnecting your internal extension wiring (by using the master test socket)suggests the source may be local.
2) Is there any electrical equipment in the properties or nearby which is switched on at these times?
As a first step (assuming your wiring is correct) you could try disconnecting everything except 2 and 5 on the back of the removable faceplate and also at all your extension sockets and then replacing the faceplate.
3) Did you have to move the modem from its usual location to connect it to the test socket?
If you post back please answer the above questions and give a full description of your phone wiring and how everything connects to it. Thanks.
For the past 3 weeks we've had no (broadband) internet access during the day (roughly 7.30am to 7.30pm) though the access and speed is fine outwith these times. My wife has been on the phone to 5 different people (4 in India), going through the same procedure and getting no joy. Wanadoo said they'd request line checks via BT and don't get back in touch. We then go through the same call procedure next time as if we never called in the first place. We were sent a new modem which (surprise, surprise) made no difference.
Our next-door neighbour has the same problem and he's with BT Broadband. The BT engineer said there would have to be 20 complaints before they would fully investigate. The BT engineer did get him back on the net by removing the phone socket plate and connecting his router plug straight into the other socket inside the plate. This is a procedure we copied and it also works for us. Not ideal as there's connections hanging out (albeit behind a chair in the living room).
BT weren't interested in speaking to us - they told us it was Wholesale's responsibility (formerly BT Wholesale) and they don't deal with the public, only ISPs.
We're getting absolutely nowhere with Wanadoo. Why don't they call you back and check everything's ok? Customer service - ha!
Ok to keep it simple the best broadband speed and signal, is just using one socket with no wires connected at all - just the "pair of wires".
The reason is many fould, but bottom line is the signal from the exhange needs to be clean and by adding extra wiring, just weakens the broadband signal, I have had cases where broadband has been fine for 4 years on fixed rate, then bang no signal, discconect extensions and perfect again. No ryme or reason, and buy wireless router and cordless phones - and for those with thick walls you can get netgear max and wireless hubs (repeaters)
_________________ Keep it simple - use a wired router,forget usb modems, as found at radom they dont work with some lines (honest and can prove this!) get rid of spyware - use adaware,spybot, and avg or avast - all free
Thanks for the tips. Our neighbour's internet service goes down at the same time as ours. A couple of our other neighbours are similarly affected (one stays 10 doors way) though some neighbours (e.g. opposite and to our immediate right) have had no problems. One of the affected neighbours logged on at 7am and got to stay on all day.
There are work vans digging up a street about a quarter of a mile away and the land for a new school is being dug up about half a mile away.
We have a Netgear wireless router hooked up to the PC downstairs. Our son's PC upstairs connects through this. The router cable and the telephone line are plugged into the (Speedtouch) ADSL filter which is hooked into the Sky socket/plug. This was plugged into the wall socket with the faceplate on. This had been working fine.
Now we have the faceplate opened, the Sky so
cket/plug (with the connections above) is plugged directly into the socket behind the faceplate. To complete the loop the faceplate is connected to the Sky socket via a spare DSL filter (as it’s too chunky to connect the faceplate directly into the Sky socket).
I had a half-hearted try at disconnecting wires – only removed 1 and 6 from the faceplate in the living room though it was the same old story. Do you think removing everything apart from 2 and 5 in the 4 phone sockets around the house would make a difference?
I can go along with the interference theory but who would investigate? As I said before our neighbour was told 20 people would have to complain to BT first or someone can fork out £100 for BT to investigate further. If we switch ISPs the problem will remain. PS All the houses around were built recently (1999) so I’m assuming they’re all wired up the same.
Touch wood Ive had no problems at all, apart from the email the other day saying they were switching me off for not paying my bill by direct debit even though Ive never set one up
You have complicated the issue by references to more than one PC being connected to the line. Can you check by doing the following:
1) Connect using 1 PC only
2) Connect the router/modem directly to faceplate using a SINGLE filter.
3) Disconnect EVERYTHING else on this line (incl. Sky)
4) Try to identify if the problem is wireless or wired (by connecting a wired modem eg. Speedtouch) ---if possible.
We need to first be clear if this is an issue OUTSIDE or INSIDE your premises....till then cheers, waiting to hear frm u.....
fhouston wrote:
Thanks for the tips. Our neighbour's internet service goes down at the same time as ours. A couple of our other neighbours are similarly affected (one stays 10 doors way) though some neighbours (e.g. opposite and to our immediate right) have had no problems. One of the affected neighbours logged on at 7am and got to stay on all day.
There are work vans digging up a street about a quarter of a mile away and the land for a new school is being dug up about half a mile away.
We have a Netgear wireless router hooked up to the PC downstairs. Our son's PC upstairs connects through this. The router cable and the telephone line are plugged into the (Speedtouch) ADSL filter which is hooked into the Sky socket/plug. This was plugged into the wall socket with the faceplate on. This had been working fine.
Now we have the faceplate opened, the Sky so
cket/plug (with the connections above) is plugged directly into the socket behind the faceplate. To complete the loop the faceplate is connected to the Sky socket via a spare DSL filter (as it’s too chunky to connect the faceplate directly into the Sky socket).
I had a half-hearted try at disconnecting wires – only removed 1 and 6 from the faceplate in the living room though it was the same old story. Do you think removing everything apart from 2 and 5 in the 4 phone sockets around the house would make a difference?
I can go along with the interference theory but who would investigate? As I said before our neighbour was told 20 people would have to complain to BT first or someone can fork out £100 for BT to investigate further. If we switch ISPs the problem will remain. PS All the houses around were built recently (1999) so I’m assuming they’re all wired up the same.
Thanks for the tips. Our neighbour's internet service goes down at the same time as ours. A couple of our other neighbours are similarly affected (one stays 10 doors way) though some neighbours (e.g. opposite and to our immediate right) have had no problems. One of the affected neighbours logged on at 7am and got to stay on all day.
What's probably happening is that your extension wiring is acting as an aerial and picking up the interference. Neighbours who don't have extension wiring or who have effectively filtered (see later) their extension wiring won't be affected. Also neighbours on rate-adaptive services may find that their symptoms improve over time.
Quote:
We have a Netgear wireless router hooked up to the PC downstairs. Our son's PC upstairs connects through this. The router cable and the telephone line are plugged into the (Speedtouch) ADSL filter which is hooked into the Sky socket/plug. This was plugged into the wall socket with the faceplate on. This had been working fine.
Now we have the faceplate opened, the Sky so
cket/plug (with the connections above) is plugged directly into the socket behind the faceplate. To complete the loop the faceplate is connected to the Sky socket via a spare DSL filter (as it’s too chunky to connect the faceplate directly into the Sky socket).
I think I follow that. (Had to draw a couple of diagrams )
Your original setup could have been improved slightly by connecting:
What will have made the difference now is that your extension wiring is now connected via a filter.
Quote:
I had a half-hearted try at disconnecting wires – only removed 1 and 6 from the faceplate in the living room though it was the same old story. Do you think removing everything apart from 2 and 5 in the 4 phone sockets around the house would make a difference?
It will make a difference. The question is: will it make enough of one to fix the problem. However, other than the source of the interference being found and corrected, it's the only chance of a cost-free solution.
In your shoes, i would unplug everything, then disconnect everything except 2 and 5 from both the rear of the faceplate and from all of your extension sockets. Then replace the faceplate and try the setup shown above.
If that doesn't help, then a replacement faceplate with a built-in filter (effectively filtering your extension wiring as well as any kit connected in your extension sockets) is a tidy solution. Here's an example of one:
I can go along with the interference theory but who would investigate? As I said before our neighbour was told 20 people would have to complain to BT first or someone can fork out £100 for BT to investigate further. If we switch ISPs the problem will remain. PS All the houses around were built recently (1999) so I’m assuming they’re all wired up the same.
If you don't have any symptoms when connected to the test socket (on the backplate) then BT probably won't be very interested.
I tried disconnecting all the wires except 2 and 5 in all 4 sockets around the house but the end result was the same i.e. no internet access. Next option may be to buy a broadband facepIate.
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