For the last few weeks my Broadband connection keeps dropping out. I'm using the Siemens gigaset router ( recently replaced) The router lights are on but the connection drops and is very frustrating. So far i have had two line tests which came back ok, I have reset the router twice, changed the filters and phone cable and also tweaked the settings on my laptop and changed the channels on the router itself. Seemingly i have exhausted every option and after being escalated to level 2 tech support (whoppee doo) the problem is still there. I'm totally sick and tired ogf having to keep switching the router on an off yet Orange say they have done all they can!!
Has anyone else got an idea what the problem may be as i am now close to binning Orange all together.
Thanks
_________________ The trouble with common sense is that it is all that common!
I am sorry to read of your problems. I work for Orange and may be able to help.
If you can email your landline number/broadband account number and best contact number to customer.services@orange.co.uk, I'll give you a ring to discuss.
So I can pick up your mail quickly, please add 'Jonathan Orange Response' in the first line.
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