Though this is a UK forum, I hope you can help me anyway. My knowledge of French is very limited and definitely not sufficient to argue with an Orange(.fr) salesman in the shop or some poor kid at the "service" line.
Here my whole tale of woe:
On the 2nd of March I went to the Orange(.fr)-shop to order my ADSL connection. The saleslady took my contact information (lucky me I had name and old phone number of the former tennants as well) and registered me for a 29,90EUR +3EUR Livebox-charge contract. She checked the line attenuation and told me, that I would receive the full 20 Mbit/s. On enquiry she guaranteed, that the connection would be up and running within a fortnight. Btw she selected the wrong address in her first computer form, so that she had to change it all the way through what appeared to be atleast 20 or so A4 pages. But she enshured me, that everything would be fine and that I would get the connection at the correct address and that the Livebox would be delivered there as well (At least the latter seemed to have worked out).
On March, 10th my Livebox 2 arrived. I connected it and was imideately able to use it. Speed was within acceptable range. During the next few days, I spotted several "minor" problems:
# spontaneous non-availability of the internet connection when using WiFi (WPA2-PSK). Only disconnecting and reconnecting could solve this.
# spontaneous rebooting of the Livebox.
On the 24th of March, arround 22h, the Box finally lost synchronization. Since then I could not synchronize anymore.
The last two weeks I spent sitting at the phone, trying to call half a dozen numbers which are supposed to be responsible for such problems. If someone is interested, I will post all of them for future reference, but they wern't exactly helpfull because I never came out of the wayting loop (which is particularly disturbing, when your only phone is a swiss land line at your office, where you can only call from during working hours and you have to pay for expensive foreign calls to france...).
So yesterday I finally was able to take the whole afternoon off to go to the shop in person. A technician spent 10 minutes with an auto-diagnose program on my Livebox and told me, that everything was fine with it. It took another half hour to convince a saleslady (who appeared to be halfway on closing time allready) that there is nothing wrong with my computer either and that she please please would check my line instead. Another salesman finally had a look at my contract and told me, that it wasn't activated at all, but that I was surfing on my former tennants line instead. He then claimed that two weeks ago (at 22h in the evening!!!) some technician routinely removed my DSLAM at the remote station, because it was "not in use anymore". And now, because this thing has to be reinstalled "manually" (which otherwise would have been done automatic - don't ask me how...) he couldn't tell me, how long it will take until I get back my internet connection...
1. Why for heaven's sake do the do that??
2. How can I make those people to (re)install my ADSL-line?
Unfortunately your problem has been caused in your local exchange which must be dealt with under the French broadband supply procedures.
In the UK if the broadband connection is ceased (which it sounds like has happened in your case) then in the UK it can take up to 14 days to re-establish.
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