Been happily getting 4-6.5MB downloads on a Orange 8MB Home Starter for about 18 months. Exchange is not LLU and is about a mile away. My IP profile has been 7000 all that time and I have never, ever had a single connection or performance issue.
No change to setup here internally but Profile has been lowered to 4000.
Orange say "I'm sorry to learn that your broadband speeds have been reduced.
The quality of your telephone line will degrade over time which can cause stability issues. If a number of reports are received by BT that show there is a problem with a particular line, an engineer visit is arranged and the line speed is reduced to a more stable rate. The same can happen if an exchange becomes too crowded or develops a fault.
We're unable to increase your line speed again until it can support faster speeds at a stable rate. Please accept my apologies for any inconvenience this may cause."
So that's is that then is it? My line has degraded and nothing can be done about it? Sounds unlikely to me!!!!
Download speed achieved during the test was - 3634 Kbps
For your connection, the acceptable range of speeds is 600-7150 Kbps.
Additional Information:
Your DSL Connection Rate :8096 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 4000 Kbps
Do you know how long the IP Profile has been 4000kbps ?
What's the uptime for the router ?
Because the router is synced at 8096kbps on a SNRM of 5dB, unless there's been a noise problem recently then that Profile should begin to increase tomorrow at the latest....provided the SNRM stays approx. where it is.
I had this problem a while ago. My IP profile dropped from 6500 to 2000. The cause was a connection at the top of the pole outside which fell apart in the lineman's hands. The previous BT man up the pole had trapped 4 pairs in the waterproof cap and they all fell apart.
Is there any crackling on the line? If there is, get BT faults to repair.
According to Orange "On 12 March 2010 they tried 6.5 profile and on 13 March they tried 7.150 meg profile. They settled for the 4 meg profile on 16 March and periodically monitor and change it in line with the quality of the line and the Maximum stable rate".
I know that is how the IP profile works (although I thought monitoring and adjusting was automatic). What I don't understand is what prompted them to start changing it on 12 March. And they now say "We're unable to increase your line speed again until it can support faster speeds at a stable rate". Again, I understand all that, what they will not answer is what caused/is causing the instability and why they are not asking BT to investigate.
Router is on all the time apart from occasional power cuts. I did reboot it yesterday so if the IP Profiling is automatic I would expect it to rise in 3 days. Orange seems to suggest that their engineers change the profile though, and they won't.
My suspicion is this to do with capacity at the exchange (and/or Orange not paying for more from BT - if that is the way non-LLu works).
Many thanks for the help so far - much appreciated.
reply to Johnson65: line quality is good, no crackling. I can't use the BT online line checker cos Orange have the line of course... Likewise I assume that any line fault reporting has to be through Orange
I have mailed BT anyway but no answer yet, and I expect them to tell me to talk to Orange.
According to Orange "On 12 March 2010 they tried 6.5 profile and on 13 March they tried 7.150 meg profile. They settled for the 4 meg profile on 16 March and periodically monitor and change it in line with the quality of the line and the Maximum stable rate".
Orange seems to suggest that their engineers change the profile though, and they won't.
That's a load of 80II0ck$....the BT DLM is automatic unless the Profile sticks then BT only have manual access. The new ADSL2+ LLU DLM is what Orange control.
Thanks borednow - I agree. I will see if the profile comes back up over the next few days and then look elsewhere (my contract is prob up). Of course if there IS an issue with the line then it will be no different with another provider. Trouble is they are the best deal by far( £7.99 pm) - no one else I can find offer that other than first 3 months.
reply to Johnson65: line quality is good, no crackling. I can't use the <a href="http://btbb.at/theside?LID=21">BT</a> online line checker cos <a href="http://www.maccodes.co.uk" target="MAC">Orange</a> have the line of course... Likewise I assume that any line fault reporting has to be through <a href="http://www.maccodes.co.uk" target="MAC">Orange</a>
I have mailed <a href="http://btbb.at/theside?LID=21">BT</a> anyway but no answer yet, and I expect them to tell me to talk to <a href="http://www.maccodes.co.uk" target="MAC">Orange</a>.
Sorry, I had not realised that you had an inclusive package.
Thank Goodness that I don't rent the line from Orange. As LLU is not available on this exchange, I don't stand to save very much and I don't think I could put up with 1st line support for my phone line being offshore (I have however had quite sensible conversations with Orange's offshore 2nd line support).
Best of luck.
Thanks borednow - I agree. I will see if the profile comes back up over the next few days
If EUSC has been applied then it won't. You can monitor any noise affecting SNRM by running Routerstats. You'll need to leave the computer on with it running. Download it for free from :-
If your downstream SNRM stays more or less static then the line is OK. Expect SNRM to drop from 6pm through until about 8am then rise again. If that 5dB you posted earlier is the norm then any massive deviation up or down indicates a line problem.
Thanks but can't get routerstats to work with my router (siemens). It may be working - it is reporting db of 572! Which is possibly 5.72 (Router admin page currently showing 6).
Orange want me to do 3 BT Speedtester tests and let them know - here we go, the road to raised blood pressure and frustration!
Orange are really getting on my t#ts now! They just don't seem to grasp that the reason I am getting sub 4 meg speeds now is because they have imposed a 4meg throttle on the line via the IP profile (I thought it was an automated BT exchange process but Orange have not denied yet that it was them). They keep going on about measuring it with BT speedtest at non peak times and letting them know: I know what the result will be, less than 4meg, how can it be otherwise until the profile is raised!!!
Am I wrong in thinking that the Three factors here are: quality of internal wiring/computer issues, quality of line from exchange, exchange capacity/fault? As I have told them that nothing has changed internally then it comes down to the orther two - and it is up to them/BT to sort those out! Am I right, or missing something here?
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