I cannot log in to my freeserve account. I discovered this two days ago when I needed information on a company I was dealing with some time ago. I've tried emailing customer support and phoning the Technical Support but I'm told it can't be found. They tell me that it's been deleted.
This 260 days rule was news to me.
If my emails being deleted on a whim isn't bad enough, the collateral Orange branding left behind in their wake (from when I was able to log on to my emails) is worse. Seeing "Outlook Express provided by Orange" every time I check my emails from reputable ISPs is insulting. Does anyone know how to remove this out of date branding from my system, along with the Orange search engine which opens with Outlook Express in the lower pane?
After some research on Google, I'm halfway there. Here is the solution to removing the branding. Only follow if you're happy with altering your registry.
(I followed the manual version listed and double clicked on the WindowTitle String Value. A field popped up so I was able to remove the unwanted part of title)
Just need to find a way to remove Search engine from Outlook Express Pane.
Just need to find a way to remove Search engine from Outlook Express Pane.
No hassle easy solution :
If you put the cursor on the bottom border of OE an up/down arrow is displayed, drag downwards to the maximum pane size and this all but hides the Orange search pane
I have been without mail since around that time. The first problem was when I tried to reactivate my account after the usual deactiving after 200 odd days without dialing up (not dialled up for 5 years).
During the re-activation the web centre server apparently crashed and after that I got a message half english half french saying I could not access the mail account. At this point i could still access contacts (oh that would be a bonus now!).
After several complaints via email and phone I finally got the problem escalated to the "Concern Dept". Then things got worse.....the same day that they started to look at it the account became completely blocked with an error of "too many redirects" or "Too many URL's".
Having had another long round of ludicrous emails and being told to wait 5 business days.....I get a response saying "please wait".
It does sound similar to what happened a year ago with deleted accounts.
Are you sharing similar symptoms?
Suggest if there are enough of us we use the same tactics as those last year and start to complain loudly to senior management at Orange.
JT
Well, these forums seem relatively quiet regarding this issue when compared to last year.
Yes, one of the more helpful customer service people told me that it only affected who tried to reactivate their accounts when the webcentre was down..... seemed to make sense.
Any suggestions how to get their attention?? I have been told again today to "be patient" but I have to assume no-one is even looking at as even the most incompetent engineer could have made some progress after 2 weeks!
I discovered today that I can't log in to an account that was tied to my freeserve email address. Thanks Orange! My data on share dealing is now locked up or deleted. Should have logged before 210 days is the excuse. If I had some notice, I would have done.
suffering like everyone else.
I was on holiday at the 'cull' date in august but havnt managed to access my inbox since then. A load of meaningless assurance from the help desk suggesting I wait 'x' days as its been refered to the technical helpdesk.
All crap!
Just a cynical exercise in deleting accounts they no longer want to service and of course no admission or straight answers. Having used that address daily for 9 years I must persevere trying to retrieve lost mails. Anyone got any suggestions?
Luckily Ive still got the address book
Been with them since the start and Mine died on 2nd Feb 2010, last mail received at 9pm - tried the phone support twice, I get the feeling that server has died and I'm not getting my address back - which is really sad coz we also used it for business. Silly I guess so we've now got paid domain and mail to match but it would be nice to be able to close it out properly.
Been told by support that I must wait 5 days and that it is a global problem for freeserve customers (was OK with that until I also read it on one of these posts!!), so have mailed Orange customer services tonight and just for good measure I've taken Zoony18's advice and sent it to Tom too.
fingers crossed but I won't hold my breath.
p.s. imthebossofme, we became Orange customers AFTER I created the mail address and we pay them really rather well each month for the business mobiles.
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