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< Talk Technical here... ~ Email query

F022Y

Posted: Wed Jan 20, 2010 9:11 am

Joined: 20 Jan 2010 Posts: 3

Hello All,

Just a quick question as i cannnot seem to find an answer to it anywhere!

I have an old BT internet email address and have recently swiched to Orange as my ISP but for some reason i cannot get outlook to receive any emails from BT!?

i though it might be the SMTP settings but cannot find which ones to use?

Any help would be appreciated. Very Happy

OrangeProblems

Posted: Wed Jan 20, 2010 9:11 am

Full information on how to change your broadband provider here. OrangeProblems.co.uk

ThomasA

Posted: Wed Jan 20, 2010 2:42 pm

Joined: 05 Sep 2007 Posts: 302

smtp is for sending mail.
pop is for receiving.

F022Y

Posted: Thu Jan 21, 2010 9:40 am

Joined: 20 Jan 2010 Posts: 3

Sorry was typing quickly, i'll go into more detail to try and be more clear.

My father has a BT internet email account and has had it for years but has now moved to ornage as his ISP from BT.

The problem is sending, the client being used is Outlook 2010 beta which worked fine under BT internet but since changing ISP to Orange the account doesn't work.

i have tried the following:-

pop3 :- mail.btinternet.com (this i have not changed as it the receiving account)

smtp:- this i have tried the standard mail.btinternet.com and smtp.orangehome.co.uk but neither works.

Orange has been contacted to see if they block any addresses and they have asked that the sending account is deleted but they didn't know how to do it and i've never been advised to do that so i'm not sure either.

Hope this makes more sense.

Thanks in advance.

ThomasA

Posted: Thu Jan 21, 2010 2:26 pm

Joined: 05 Sep 2007 Posts: 302

orange restrict port 25 to their own server only, so you wont be able to send mail using other servers with this port.

Im not sure if port 587 is restricted, could try that for your BT server.

Otherwise you should be able to send mail using Orange's server using smtp.orangehome.co.uk

OrangeProblems

Posted: Thu Jan 21, 2010 2:26 pm

Full information on how to change your broadband provider here. OrangeProblems.co.uk

F022Y

Posted: Thu Jan 21, 2010 2:56 pm

Joined: 20 Jan 2010 Posts: 3

ThomasA wrote:

orange restrict port 25 to their own server only, so you wont be able to send mail using other servers with this port.

Im not sure if port 587 is restricted, could try that for your <a href="http://btbb.at/theside?LID=21">BT</a> server.

Otherwise you should be able to send mail using <a href="http://www.maccodes.co.uk" target="MAC">Orange</a>'s server using smtp.orangehome.co.uk

One step closer, 587 works a treat but now he can't remember what username and password to use lol Rolling Eyes

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