I take it that your exchange is LLU enabled for Orange and that the speeds you are getting on the ADSL 2+ line are max of 20meg download, 1 meg upload?
If so then your download speed is quite down from the theoretical top of 20 meg. How far do you live from the exchange? Are people living near to the exchange expected to get near to 20 meg from the Orange 20 meg package?
The reason I ask is that I live approx 1.5km from my exchange and I am getting according to my DMT router stats, around 14,000 as my top download speed and 1024 as my top upload speed.
Now if Orange are advertising up to 20meg and 1 meg download, then the download figures are a bit way out. I would have thought living fairly close to the exchange I would have expected to see around 18 to 19,000 as my possible top speed. The same for you Tinytim.
Is my thinking correct?
Oh yes, you guessed it, on the same speed of 0.8meg, time to contact Orange for my MAC code!
Joined: 13 Nov 2009Posts: 408Location: South East Essex
I'm about the same distance from my exchange as you are & my 12meg is close to what I should get.
The UpTo figure means their equipment will handle upto that speed but you'd have to be next door to the exchange to get it.
It really depends on your downstream attenuation as to what you can get in reality. With my 28dB I could get up to a max of about 14meg so I'm pretty close to that so I'm happy with that. I might get more if my router was next to my master socket but that's not practical.
I've contacted Orange and given them today to get my speeds up to what they should be. One final chance!
If they don't step up to the mark, then I have asked them to provide my MAC code free of charge and with no strings attached plus compensation.
I already have been promised 3 months of free broadband but I have said only if my speed is up to what it should be!
I will see what happens to my line today. I think they need to manually intervene and after all these weeks of waiting......well today is their last day!
I would have thought living fairly close to the exchange I would have expected to see around 18 to 19,000 as my possible top speed.
1.5km isn't that close in terms of getting the fastest sync. Also it depends on how the cabling is routed....you may be 3km from the exchange in cable length.
Put your downstream attenuation into this calculator, it will tell you approx. sync you should see :-
I was told that I should have the Orange livebox connected instead of my router. As I do not have a livebox, just a 1 port siemans router sent out by mistake a few years back, I am being sent the livebox to connect to my line.
I did say that my router speedtouch 585v6 is well capable of handling around a 12meg line, which the line test has come back with. My router is currently stating around 13.5 meg, was over 14 meg early this afternoon, so my line should be able to handle 12.5 meg I think without any problems and with my router.
Again I was told that the DLM can take 15 days to kick in. I have been waiting for nearly 21 days!
Orange have assigned a case number over to someone in technical dept to monitor my line over the next few days.
So at the moment I have the option to wait to see if my line will get to 12meg+ download, 1 meg upload speeds in the coming weeks, if not then I can use my MAC code to move elsewhere and no fees!
I will report back if my line speed increase over the next few days.
But at least I now have some options on what to do next.
i too have been given my MAC code....then a tech rang me to say they were lookin into problem
they still insist that 8meg is max i can obtain as my profile is set for 24mbit but something i think called mnr has set line at 8meg as supposedly max stability
so we will see wat happens if they can stable the line at the expected speed of 18+mbit
well, after 8 weeks I've finally got somewhere. For those who have not read all of these posts (start at page 1) I dropped to 0.8 meg on Nov 16th, day after moving to 20 meg package.
All I'll say is, get through customer care to the ESCALLATION TEAM - unfortunately I took 6 weeks.
Ring in as if you are leaving - they answer the phone quicker and ask to be put through to escallation. Firstly they seem to know what they are talking about. Secondly I could understand them and they could understand me (Queens English!). And they knew who to get moving on the job.
They could see what had been happening, did explain that no matter what others say it is wise to leave router on for 10 days (which I did, and in master socket as well which meant I was without pc as I am on an extension elsewhere and why no posts recently). and now ADSL line stats off router say just over 8meg. (was offered 9 at sale and account page says 6.5 so fair enough). So why did it take so long? Every time Ii rang India and said spped not right they did not tell UK what it should have been so all they did was line test. Over and over again - muppets.
Oh and another thisng. I had my MAC code and a customer care agent said that if I had that he could not put me through. Politely tell him to get a manager/supervisor or whoever, tell them having a MAC code makes no difference to the technical solution and no difference to your contract entitlement and so put you through. They said it was process - I said it was complaint and asked for their names. Then got through.
Fingers crossed it will remain. So Broadbandking; Tinytim; Borednow - thanks for your help and support - keep on truckin' and hope your problems remain fixed/get solved soon. Good Luck
VLAD - and if it all goes pear shaped I'll be back!!
glad you have things sorted, I bet you are pleased after such a long wait!
Does you router stats tell you what you could go to speedwise?
My router reports speeds possible of around 13.5 meg and Orange came back today and said 12 meg, so if this damm DLM kicks in on my line, I may get around 12-13 meg once the speed settles over a few days. However that is a big IF!!!!!!
My router has been on for a long time without even a hint of a possible upwards speed change, getting 0.8 meg real speeds.
At least I have my MAC code and I have been promised somone is watching my line.
In the meantime I will wait to see if the Orange DLM starts to do anything on my line and of course look at what other isp's offer........
So still not sorted speedwise but at least I have my MAC code!
Broadbandking - you are in a better rated area than I, our exchange is not updated to latest standard.
It took until the back end of the 10 days to see anything happen. (Wed 4 meg, Fri 8. O need to understand that you are not getting the speed on your account page (or what was estimated). I can't stress that enough. I got the impression they needed to kick off another process to reset the "stabilisation" test and increase the limit on the line. For the 2 weeks I had router plugged through filter direct into master socket with face plate removed.
For the record through my exchange (old, heavy use, not latest set up) etc:
speed offered at "sale" 9 meg - can still see this in O account page
speed tested stated by O in account page = 6.5 meg
Note I used to get 5.5 with an iplate on an extension line on an upto 8 meg package.
Now no iplate, extension wired directly into back of face plate, bell wire removed.
Now put face plate back, no iplate and router back on extension I see:
ADSL Line
Status: Cable connected
Line mode: G.992.5 (ADSL2+)
Maximum line rate: 8187 kbps (downstream) / 830 kbps (upstream)
Noise margin: 21 dB (downstream) / 18 dB (upstream)
Line attenuation: 27 dB (downstream) / 13 dB (upstream)
Output power: 22 dBm (downstream) / 12 dBm (upstream)
This is the line capability. Speed test.net this morning Sat gave me :
What router did you have plugged in when your line improved?
I was told it had to be the live router but I don't believe that at all.
Any router than can handle ADSL2+ would be able to sync at speeds that Orange claim can be obtained on my line.
My Orange home page says 8.5meg, the latest line test shows 12 meg as informed to me on the phone yesterday after I asked for a line test. Still waiting for my Orange page to be updated.
My figures are:
Line mode: G.992.5 Annex A (ADSL2+)
Maximum line rate: 14116 kbps (downstream) / 1024 kbps (upstream)
Noise margin: 35.5 dB (downstream) / 28 dB (upstream)
Line attenuation: 32.5 dB (downstream) / 18 dB (upstream)
Output power: 19 dBm (downstream) / 12 dBm (upstream)
Actual possible speed reported by my router:
Down 1019, up 604
Actual speed obtained:
0.83 meg downstream
0.37meg up
Very poor indeed when you can see what my line could take!
All I have been told time after time is that I have to wait for the DLM process to work!
Joined: 13 Nov 2009Posts: 408Location: South East Essex
BroadbandKing wrote:
Vlad, thanks for the reply.
What router did you have plugged in when your line improved?
I was told it had to be the live router but I don't believe that at all.
Any router than can handle ADSL2+ would be able to sync at speeds that <a href="http://www.maccodes.co.uk" target="MAC">Orange</a> claim can be obtained on my line.
You're right any ADSL2+ router should be OK. For most of the time I've had my Buffalo router connected, only used the LiveBox for a couple of days and that was way before speeds improved.
The only thing I'd say is that O can't fob you off if you're using a LiveBox.
One thing I would say is that, particularly on ADSL2+, it's better to have the same chipset in the router as that used in the MSANs in the exchange, eg Broadcom. This usually will maximise the sync rate.
You cannot post new topics in this forum You cannot reply to topics in this forum You cannot edit your posts in this forum You cannot delete your posts in this forum You cannot vote in polls in this forum
