I'm one of the lucky ones who's benefitted from Oranges incompetence over the last year or so. I received a 'free' 8mb account and livebox with a mobile phone contract - when the contract ended I received no request to return the livebox and I could still access the net.
Over recent months, the 'Link down' status message has been apprearing more frequently - now I appear to be receiving broadband approx 2 days out of 3. I want to sqtich to another provider, but I'm worried that Orange may try and charge me for this 'free' usage..? My questions are?
1. Can Orange charge me? I'm not even sure they would know whether I've used this account or not whilst it's remained open?
2. Is it possible to migrate to another provider without involving Orange?
I'm one of the lucky ones who's benefitted from Oranges incompetence over the last year or so. I received a 'free' 8mb account and livebox with a mobile phone contract - when the contract ended I received no request to return the livebox and I could still access the net.
Over recent months, the 'Link down' status message has been apprearing more frequently - now I appear to be receiving broadband approx 2 days out of 3. I want to sqtich to another provider, but I'm worried that <a href="http://www.maccodes.co.uk" target="MAC">Orange</a> may try and charge me for this 'free' usage..? My questions are?
1. Can <a href="http://www.maccodes.co.uk" target="MAC">Orange</a> charge me? I'm not even sure they would know whether I've used this account or not whilst it's remained open?
2. Is it possible to migrate to another provider without involving <a href="http://www.maccodes.co.uk" target="MAC">Orange</a>?
Any help appreciated.
Thanks
1. Im no legal expert and it may come down to whether you have anything in writing to say your 'free' broadband was conditional on maintaining your mobile contract.
2. Your broadband service is obviously still tagged to Orange in the exchange and you would need a MAC from them before you could switch supplier.
Yes they can charge you, if they realize that it's needed. Indeed they could figure that out several years down the road after you've left and still send you a bill or threatening Debt Collectors letter. Sadly the responsibility is on you to inform them of any billing errors.
You would need to contact Orange for a MAC, assuming you're not on any fully unbundled lines. The other way would of course to my a "cease a re-provide", where the line is canceled and then you move to another ISP. But this can sometimes carry a cost and at other times it may leave you without a phone or broadband service for up to 2 weeks.
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