<Livebox Issues? ~ Livebox down since December 22nd.."Link Down" stat
willsonline
Posted: Sun Jan 03, 2010 11:16 am
Joined: 03 Jan 2010Posts: 3Location: Hampshire, UK
Really starting to become hacked off with Orange now. All started a couple of weeks ago when my Livebox went down, check my Inventel config page and came up with "ADSL STATUS: LINK DOWN". Tried resetting box myself but to no avail.
Have phoned Orange Customer Services in India a number of times now and have stated there was a line fault, and that a line test would be done, would phone back couple of days later and there would be no record of the line test and they would conduct another one.
Once another line test was complete one advisor told me there was NO Fault Found.
What the hell is going on ? Im seriously considering leaving Orange broadband after 5 stress-free years, untill now!
Just want to speak to someone who knows what they are talking about and is able to understand the issue.
My livebox usually runs off an extender socket which is connected to the BT master socket, Ihave tried the Livebox on the Master socket and tried swapping the filters to see if that was the cause. Still the same problem? Also, the landline phone works as normal on both sockets.
Can someone please advise me on what I can do? Have a feeling that this is a fault with Orange/BT rather than my equipment.
Is the light (or lights) on your Livebox flashing slowly, once per second, or really fast ? - if it's the former, then it's a possible issue at Orange's end (re. their server..).
If the light is flashing really fast, then broadband is not being detected through your line. Either way, it actually does seem to be both Orange's responsibility to resolve.
Oh, and once you re-setted (not re-booted) the Livebox, have you made sure you've entered your username and password correctly ?
Yes, I have made sure I enter my u/n and p/w correctly on the config pages.
The @ Light is flashing fast, more than once a second - so it seems to me that its a line problem or something gone wrong at <a href="http://www.maccodes.co.uk" target="MAC">Orange</a>'s end...
Trouble is, its difficult to get <a href="http://www.maccodes.co.uk" target="MAC">Orange</a> CS to do ANYTHING about it apart from a Line Test.
Pathetic!
I know what you mean re. their CS.
BTW, have you done a line test yourself ? - it's not the one that Orange do, but if you dial 17070 and select option 2 (for a quiet line test), you should be able to hear any problems (if any) - listen out for pops, crackles, noisy line etc... - failing that, you can always ring BT and ask them to check the line at their end.
Also, how long have you got left on your contract ? - I would seriously consider changing providers asap. Once Orange CS try to troubleshoot any problems, it can literally take forever. You'll be stuck in a loop and it's more or less impossible to get out of.
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