im the same have been with Orange for for over 2 years and have never had a problem always been high 6-7MB dowloads all day.
but then a week ago i was downloading and the internet cut off restarted router a few hrs later same thing , i then done a speed check it said .319mb download
then the last week i have been checking and the highest it has got is .895Mb been on phone about 8 times done tests and all sorts,
basiclly Orange havnt got a clue what is wrong i cant understand the indians,
i need to speak to first line support but no one knows who they are or the number to get to them they must have them and they will be based in th uk as there the ones hat run the the lines.
other wise i will be another one cancelling olso will cancel my phone i have been with them for 10 years on my mob
very angry now!!!!!!!!!!!
all i want is an english person to speak to who knows what there doingn not some indian on about £2 an hr
Mark
Like others, I was moved from the old Freeserve/Wanadoo 1Mb package to the great new 8Mb deal. And for several months I could get fairly consistent downloads at 5.8Mb/s up to 6.4Mb/s. (I use a wired Netgear router, and I live 700 metres from the exchange).
Obviously Orange could not let that continue. And so, without anything being changed at this end, from mid October the speeds reduced.
At first down to around 4.8Mb/s and max around 5.2. Then by late November they rarely exceeded 4Mb/s. And by this week speeds are occasional max of 3.8Mb/s and down to around 700Kb/s in the evenings. Emails to Customer Services (joke?) and tech support were ignored.
The phone call to India went through the usual script, before I insisted on speaking to a manager. He denied there was any deliberate throttling. Then tried to claim my line only supported 2Mb/s. This now appears to be the standard answer, to deny any responsibility by Orange.
In fact, BT did a line test for me last week, and found no problems. And their own tests indicate the line can support 7Mb/s. And it was completely stable at the original high speeds I was achieving.
It seems to me that Orange may have capacity problems, and appear to be deliberately restricting bandwidth. They will not admit they are doing this, and possibly their support staff in India would not know. Unfortunately this kind of behaviour is difficult to prove, and easy to get away with.
I suspect the reports on this forum only represent a tiny proportion of those affected.
Well it looks like a BTw connection to me....what happens when you try to log on to the <a href="http://btbb.at/theside?LID=21">BT</a> speedtester ?
Post your router stats.....that may determine what connection you're on.
"The Performance Tester could not perform Assured Rate throughput test , Please try again later."
I have tried this 40 times and to be honest I'm tired, they fixed it after 2 weeks of me posting stats, but they fixed the problem yesterday and today, well here.......
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