I've always had a good connection (noise 10.4dB, att 13 dB and regular rates of 6500+kbps).
On Wednesday this all started to change with my speed dropping more are more as the day went on (Livebox is still connected with the same figures) with
figures of between 100-200kbps being reported.
I decided to give it overnight and at 7am the following day all was back to normal. But then again, as the day went on it got progressively worse and thus I phoned Orange tech support.
They directed me to the BT speedtester site (I'd already been there) and asked me to take a number of readings. Through out my IP profile and assured rate remained at 7150kbps and 600kbps but at 8pm in the evening I recorded 172kbps download - however at 4am this morning it was 4424kbps.
I've now reported these figures to Orange and have been assured that the fault has been escalated for a full line test (by BT I assume?).
As i work from home and this has seriously affected me for 3 days now, how long do I give them and do they bother to come back with any info?
Hi, im currently in this never ending cycle of line tests also...
The tech support in india started line testing since about december 09, i kept reporting speeds of 1.92 download and 0.01 upload and they have done 8 line tests so far.
Now they are sending an "Engineer" of unknown capability to come and look at the wiring and the whole lot. Suddenly escalation is happening.
My personal thing is, if they dont do it im off to Virgin with fibre optic which seems the only real solution.
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