Morning everyone,
I can see that a lot of you have been experiencing the same problems as me, that your livebox can't communicate/find DNS.
I've now been without the internet for 2 weeks and after several phonecalls to technical and customer services in India.....they have tried to test the lines etc. Just to be told that I have requested my MAC code on the 15th of November and requested my account closed and if I wanted internet I had to APPLY for a new account.
Since this is a contractual matter and needs to be in writing (and I know I haven't requested this), i asked for a copy of the signed letter I supposedly were meant to have sent.
Only after about 2 hours wasted being sent from person to person and being on hold, was I told that by mistake Orange had closed the accounts that get free internet as a part of the livebox and mobile contract deal.
I have been told that latest today 04.12.2009 a phonecall would be made from Orange to set up the new account and sort everything out. I haven't heard from them yet and god knows how long it will be once I get hold of them till it is actually back up running again.
How can they get away with such poor customer services and try to hide it....plus leaving customers without internet for weeks????
Sorry to read of your problems. I work for Orange and may be able to help.
If you can email your landline number/broadband account number and best contact number to customer.services@orange.co.uk, I'll give you a ring to discuss.
So I can pick up your mail quickly, please add 'Jonathan Orange Response' in the first line.
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