A very useful resourse is this forum and I hope someone can point me in the right direction.
I upgraded back in July 2005 from my 2MB to the supposedly faster 8MB connection.
I am now having the same problems that I had back in May of this year. Namely that my speed has dropped to around 1.5mbps or below. I have been trying to speak to the tech services department and customer services. Yet they are adamant that I am on the fastest speed possible.
I am repeating virtually every single thing that I said back in May. The fact that I am on a 8MB package, and that since they rectified the fault in May I have been getting speeds of over 5mbps. The Orange website itself advises that my line is capable of 9mbps, yet the tech department is adamant that its 2.0.
I am at wits end and am thinking of moving to someone else. Would anyone have any advice as to how best to proceed. Should I complain in writing to their head office?
Maybe no consolation, but I have had something similar over the past week or so. My line dropped from a steady 6.5Mb to around 450Kb, when I hadn't changed anything.
I rebooted my livebox (once a day - I believe it upsets your profile if done too often), until I got an IP address significantly different than before. All is now good again. For me, anything in the 91.107.2nn.nnn range doesn't seem to work whereas 91.107.nn.nnn seems to.
I spoke to Orange with a view to obtaining the MAC code, they asked me why I wanted to leave and I told them the background.
Transpires that becuase I was on an old package (one that they dont offer no more) and one that was free becuase I had a mobile package that was over 30.00, they regraded me from the 8mpb package that i was on to the 2mb package.
They also had the cheek to say if i wanted to go back to the 8mb then why didnt I take out an upgrade package which would cost between 10-20 pounds per month. The cheek!
Naturally, I went ahead and asked them to send me the MAC code, my business is better suited elsewhere.
I been with Wanadoo and now Orange for over 8 years and to see them treat a loyal customer in this manner is shocking and one that I did not expect.
Good Luck - don't blame you, and I am sure you will do better elsewhere. I'm waiting for more LLU kit to be installed in my local exchange, at the moment, I have the choice of Orange (I've been with them since freeserve days), and Talk Talk.
With Talk Talk's reputation, I'm sticking with the devil I know for now, but as soon as there is more kit, I'm off.
You cannot post new topics in this forum You cannot reply to topics in this forum You cannot edit your posts in this forum You cannot delete your posts in this forum You cannot vote in polls in this forum
