About 3.30 I found that I could not access any websites or my email. I checked that PC was connecting to the router and router was connecting to internet ok. As they were I rang tech support to see if there were any server outages. I was told there was not.
I contacted a mate who is a bit more IT literate than me and he got me to check if it was a domain name server problem. Basically I found I could connect to a web page when I used the IP address of the site but not when I used the URL. This showed it was a DNS issue. I had not changed the DNS settings on my router since I set it up 2 years ago so I contacted Orange again to see if there was a problem at their end and to check I still had the correct DNS server address.
They confirmed the address I was using (195.92.195.94) was correct. However, they also gave me an alternative to try (193.36.79.101). Once I made this change then I could access the web and email no problem. My guess is that it is a problem with their server so if anyone gets a similar problem it might be worth trying the alternative DNS address they gave me. Of course you do need to be able to access this site to get this info so I might just be talking to myself.
Thanks RedBob62! I had exactly the same problem this evening. Both my desktop PC and laptop could connect to the router via wireless or LAN and the router was connected to the internet ok but I couldn't load any websites or download email.
Fortunately my good old iPod Touch was still able to connect to the net, and I was able to reach this forum. I changed my DNS setting from 195.92.195.94 to 193.36.79.101 as you recommend and hey presto all is fine now!
Orange have obviously changed something as I had used the old DNS address for about 8 years without any problems until today!
So you're not talking to yourself - thanks very much for the really helpful post!
I have had the same problem as described. Unable to resolve addresses. I can ping any server on the net via its IP address but not using www addresses. I have tried using an different DNS server as suggested but it made no difference.
What is really annoying is that you can't get through to the support line - I had been on hold for 10 minutes at one point and the swines killed the call.
If they made some clear announcement about the problem it would help.
Anyone got any more ideas other than changing ISP please?
I lost Orange broadband network connectivity on Tuesday (24th Nov) evening. Router connects ADSL OK but there is no network. Diagnostics show as a DNS failure - but changing to the other DNS's quoted here or openDNS doesn't work. Nor does typing in IP addresses directly.
I spoke to Orange tech support (0844 873 8586 - options 1 then 5) last night & again just now - after a very long wait (& they have a recorded announcement about the outage at some stage of the process telling you to close & reopen router). Last night Orange tech. guy said they know it's down & it could be between 24 & 48 hours before it's fixed. Just now Orange tech. lady was originally a bit cagey saying that they haven't announced an outage, but after I mentioned about the recorded message said yes, they know it's down, they're very overloaded with customer support calls & so far they have no estimated time for when it will be fixed.
I'm really surprised these forums aren't ablaze with complaints! Or maybe they would be if Orange customers could actually get online.
I work from home - so not having internet is lost revenue - consequently I have just bought a 3UK USB modem starter pack for £39.99. Not a great long term solution, but it will get me out of a hole for now.
If anyone has any inside information about this outage, or more importantly, when it might be fixed, I think we would all be keen to here it! - K
I had this happen at home. Connection died on Tuesday, with little if any warning. It was back to "normal" last night, with one noticable difference.
Incoming ports to my server were blocked.... Previously, I had a variety of ports open to run my email server and web server (which I had been told by Orange would be no issue). I've actually had to move my server as a result of this, and will soon be looking to move ISP.
My service has just come back up in the last half-hour. Ports all working. FWIW, my service from Orange (& Wanadoo & Freeserve) has been OK. I live a long way from the exchange & the BT speed tool says maximum I can expect is 3M. I mainly get about what I am getting right now which is: 2.87M/0.37M.
I have noticed recently though, that in the evenings, it can drop to below 1M/0.1M quite often - between around 7pm & 11pm. So I'm interested if anyone has any suggestions about that. - Regards K
I had this happen at home. Connection died on Tuesday, with little if any warning. It was back to "normal" last night, with one noticable difference.
Incoming ports to my server were blocked.... Previously, I had a variety of ports open to run my email server and web server (which I had been told by <a href="http://www.paccodes.co.uk" target="PAC">Orange</a> would be no issue). I've actually had to move my server as a result of this, and will soon be looking to move ISP.
My service came back at the same time. I think the "line check" stuff isa load of BS - they knew damned well there was a serious problem but hoped there would not be much noise about it.
The icing on the cake was an email from the customer satisfaction Dept asking me about how well they had done with my call when the service was still unavailable. They got a suitable reply!
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