I've been on Freeserve/Wanadoo/Orange for around 6 years and it has always been a reliable service at good speed, even though I live in a small village about 3k from the local exchange. For the last 7 days the broadband speed has really dropped away and is painfully slow. I read some of the other posts on this board and went to speedtester.BT.com and ran that.
I'm using a Livebox connected via the Inventel USB wireless adapter that came with it. I've just borrowed an ethernet cable today and connected to the Livebox with that, but it hasn't made any difference.
Speedtester results - 5th Nov at 09:10 (wireless)
Download speed achieved during the test was - 99 Kbps
For your connection, the acceptable range of speeds is 50-250 Kbps.
Additional Information:
Your DSL Connection Rate :3776 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 135 Kbps
Speedtester results - 8th November at 15:12 (wireless)
Download speed achieved during the test was - 96 Kbps
For your connection, the acceptable range of speeds is 50-250 Kbps.
Additional Information:
Your DSL Connection Rate :672 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 135 Kbps
This is what the Livebox configuration page is currently saying
Any ideas what has gone wrong? I've been getting download speeds of 750kbps+ for as long as I can remember and from what all this says it seems like it should be capable of that, so why the sudden slowdown?Thanks for any advice
Additional Information:
Your DSL Connection Rate :3776 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 135 Kbps
You're suffering from the infamous "stuck IP Profile"......only Orange can contact BT to resolve this....it needs BT's manual intervention.
I heard how terrible and unhelpful the telephone customer support is, so I emailed in my speed test results. Not sure if they've done anything to sort it out with BT, but now I'm getting
Download speed achieved during the test was - 571 Kbps
For your connection, the acceptable range of speeds is 600-7150 Kbps.
Additional Information:
Your DSL Connection Rate :4736 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 4000 Kbps
So better, but some margin for improvement yet. At least the IP profile has been sorted and seems to be right for the Livebox stats. Sending another email. And another, and another until it's right.
Download speed achieved during the test was - 571 Kbps
For your connection, the acceptable range of speeds is 600-7150 Kbps.
Additional Information:
Your DSL Connection Rate :4736 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 4000 Kbps
But you're only getting 571kbps throughput with a synch speed of 4736kbps. So yes it is better than the 96kbps that you had.....but only just.
Hi there northerntangerine, I work for Orange and might be able to help.
Please send an email to customer.services@orange.co.uk, including your personal contact details and username from this site, and I will give you a call to discuss.
In order that your email is forwarded to me quickly, please add "Jonathan Orange Response" in the subject field and also in the first line of your mail.
Additional Information:
Your DSL Connection Rate :3776 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 135 Kbps
You're suffering from the infamous "stuck IP Profile"......only <a href="http://www.maccodes.co.uk" target="MAC">Orange</a> can contact <a href="http://btbb.at/theside?LID=21">BT</a> to resolve this....it needs <a href="http://btbb.at/theside?LID=21">BT</a>'s manual intervention.
I heard how terrible and unhelpful the telephone customer support is, so I emailed in my speed test results. Not sure if they've done anything to sort it out with <a href="http://btbb.at/theside?LID=21">BT</a>, but now I'm getting
Download speed achieved during the test was - 571 Kbps
For your connection, the acceptable range of speeds is 600-7150 Kbps.
Additional Information:
Your DSL Connection Rate :4736 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 4000 Kbps
So better, but some margin for improvement yet. At least the IP profile has been sorted and seems to be right for the Livebox stats. Sending another email. And another, and another until it's right.
what was the outcome to this? as i have the same problem, but can achieve 1mb on weekday and only 487kbs evenings and weekends.
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