also the tech guy could speak to a manager within <a href="http://www.paccodes.co.uk" target="PAC">Orange</a> to let them know the plan i have to contact media about this as i am sick and tired of getting its not me its them excuses.
Currently there are several so-called "Orange" employees or contractors posting on this site. I don't think Admin has officially confirmed that they are connected with Orange.
Jonathan (Response Team) and NewApollo are OK but I believe they still can't get anywhere near 100% resolutions to problems but do offer some good advice. I would suggest that anyone with direct connection to Orange should at least be able to resolve a problem or state that the problem is not of Orange's making and give reasons.
There are several others whose usernames I won't mention because their advice/knowledge has been questionable on so many occasions.
Joined: 18 Aug 2008Posts: 38Location: middlesbrough
my best advised would be to look at the responce teams posts and email them as they seem to be able to sort some things out from what ive seen
on another note Orange do use MSR and some one people have to appriecate that there is only so much i can do with out speaking face to face which is something i cant do. nearly every issue going is a simple issue and easy to resolve with the right know how. going about all this complicated info is making the issue look 10 time worse than it is
_________________ Here i am someone who does care about the issues people have i will try and help people
Joined: 18 Aug 2008Posts: 38Location: middlesbrough
MSR = maxium stability rate. its a rate not a service the stablisation period is a determins the MSR and correct Orange dont us that part of the service they use BTW information to pin point the MSR
_________________ Here i am someone who does care about the issues people have i will try and help people
ok well heres a quick update i phoned ofcom yesterday with my issues. first was that aol wouldnt take over my phoneline from Orange and then about my broadband issues with Orange.
they were great and really made it simple to sort things out. aols only reason for not taking on my phoneline is cause it costs to much which is fine with me the next was the issues i have been having and telling about on here.
well they gave me a reference number and then an 0800 i have never seen or heard before to get in touch with the Orange complaints dept.
this is my connection at the moment, my line is still capped to 2mbps and cant wait til that comes off and the line stabalisies. depending on the next 24hrs i will hopefully have a good connection again.
i feel that the treatment that myself and my wife was disgraceful and i will be making sure that something is done with the people in charge of our complaints so that this situation isnt suffered by somebody in the same situation.
Hi there miket1982, I work for Orange and might be able to help.
Please send an email to customer.services@orange.co.uk, including your personal contact details and username from this site, and I will give you a call to discuss.
In order that your email is forwarded to me quickly, please add "Jonathan Orange Response" in the subject field and also in the first line of your mail.
thanks Orange response team the problem is i have dealt with you guys so many times and got no where. i am dealing with the complaints management team so hopefully someone goes in and kicks some of the customer care team butts.
over 6 weeks to solve a connection issue just isnt good enough.
well have done these kinds of tests so many times and it really hasnt changed to much my connection this morning was really good but is now down to the usual rubbish. still stuck on a 2mbps capping but getting a call from the customer support manager tonight at 5.
well have spoken to a manager of the customer care team and have been told point blank they are not going to fix my problem any time soon. well as far as i know this is against trade acts and also ofcom regulations.
we are now going to leave Orange and seek advise from citizens advice about compensation as i have wasted countless hours either trying to fix the problem or from having to go into work rather than working from home, we also have two xbox live gold accounts with 12 months subscription being wasted due to rubbish connection speeds.
i have to thank bored now for all the help given you do a great job on here . to the_tech_guy i hope that you dont work for Orange because their customer support is proberly the worst ever and you shouldnt be associated to anyone like that. i will be contacting the evening express and daily mail through friends who work there as reporters and tell them my story of poor connection and even poorer customer care. thanks again and will update asap
well have spoken to a manager of the customer care team and have been told point blank they are not going to fix my problem any time soon.
At least you now know there is absolutely nothing you can do to improve the connection and that it is a problem only Orange are able to resolve......personally I doubt that they even know what the problem is because their sub-contract management procedures are abysmal.
Best of luck with your new ISP. If possible choose a LLU provider because the forums are awash with the IPStream product problems.
i am concerned about llu not being on my exchange which i will also ask about.
Don't place too much importance on this.
Currently <a href="http://www.paccodes.co.uk" target="PAC">Orange</a> do not notify the SamKnows site of any LLU installations, they used to but withdrew support a couple of years ago to my knowledge.
You were never on <a href="http://www.paccodes.co.uk" target="PAC">Orange</a> LLU anyway were you ?.....your first post in this thread indicates a <a href="http://btbb.at/theside?LID=21">BT</a> IPStream connection.
well heres a new update. have moved over to Sky which was quite easy and painless the speeds are by far the best i have ever seen gettin around 13-15 mbps for a tenner a month which isnt bad.
have to say Orange did give us a full refund for all calls internet etc charges but sadly no refund for the wasted time or xbox live accounts that were wasted for a few months.
my advise for anyone going onto a new supplier is to check if you will be put onto an llu or ipstream. this makes a huge difference especially when you live in a built up area where lots of people are going to be on the same exchange.
i can say that either 02 or Sky are your best bet for the most stable and fast connection i had a few issues at the start with the speed not getting to over 10 mbps til the 12th day but that was easy to resolve with an email no phone calls involved at all. they sent out a questionaire email very similar to the question asked by tech support on the phone and i filled in the form the next day the issue was resolved simples .
thanks again to all that helped with my problems will make sure anyone i know who goes with Orange for bb will know about this place.
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. to the_tech_guy i hope that you dont work for 
