i have been on the phone to Orange since i got back from my holidays almost two weeks ago. i became a Orange homephone and broadband customer after being messed about by BT and aol. i came back from my nice relaxing holiday to slow download speeds and even slower customer service help. after a week on the phone everyday they have finally sent out an engineer to check my phoneline even though i told them there is no fault with it.
i used to sell adsl and still remember a lot i was taught.
Download speedachieved during the test was - 340 Kbps
For your connection, the acceptable range of speeds is 600-7150 Kbps.
Additional Information:
Your DSL Connection Rate :8096 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 6500 Kbps
there is definetly something wrong with either the exchange which is at most half a mile away or Orange themselves. i just spoke to the customer support and they started to ask me the same questions again which just wound me up so much. i would like to ask for an email address i can send the correct information so they can advise their customers correctly.
also any information on what problems could be coursing this cause it not my phoneline.
i am already in the test socket had BT engineer out today to fix it and there are no problems with the line. here are the results all i can do is the first test of the BT speedtester cause cannot changed the login detail on the livebox ????
Download speedachieved during the test was - 340 Kbps
For your connection, the acceptable range of speeds is 600-7150 Kbps.
Additional Information:
Your DSL Connection Rate :8096 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 6500 Kbps
i am already in the test socket had <a href="http://btbb.at/theside?LID=21">BT</a> engineer out today to fix it and there are no problems with the line.
DownstreamAttenuation 240
DownstreamNoiseMargin 104
Do you mean the actual test socket inside the NTE5 or do you mean plugged into the NTE5 main BT linebox ?
You have a good attenuation which means you're not that far from your local exchange but the SNRM is a little high, it could be nearer 6dB.
BT engineers aren't always right.....there's more likely to be a fault between you and the exchange than a fault with the livebox. Was he a specific broadband engineer or a normal telephone engineer ?
Lastly are you a heavy downloader (torrents/films etc) ?
i am in the main socket but thats all i have to work with.
also the engineer was from openreach and did all tests i know of.
found that there was no line problems i watched him and there was no problems i could see.
i used to be a heavy downloader when i was on aol but i am now on Orange and there shouldnt be any issue as i never really downloaded anything for the past six months (been on Orange for almost two weeks). i play xbox live and just the usual internet surfing. can i ask u to try and explain why i would be getting a download speed of 30kbps when i have a line that can take upto 8mbs.
i have ran every test read a lot of the posts on this site and cant find anything to help really. i ran the BT speedtester and the first stage was fine until i had to change my username and password the livebox doesnt like that at all (it doesnt let me leave the password box to blank) can u please advise on this as well please.
I don't know what you mean about changing the username and password in the livebox. You sign onto BT speedtester using your broadband username and password (it's nothing to do with the livebox) which is something like yourname.wanadoo.co.uk@fs You do not have to change anything in the livebox.
i am using the main socket sorry didnt realise thats what you were saying i have put the filter etc into the test socket and it made no difference to the speeds i am getting.
here is a link to my blog i started to record all info on my problems,
i hope this help a bit as i put up the BT speedtester pics to explain what i mean there are Three parts to the test and in the second you have to change the login details on the modem so it can run the next stage of the test. also on there is the picture of the livebox login screen as well.
Can't read the screenshots...too small and when scaled up they're too blurred.
I'm on LLU so cannot use the speedtester but what you need is the results of Test 1 and they will look something like this :-
Quote:
1. Best Effort Test: -provides background information.
Download Speed
6632 Kbps
0 Kbps 7150 Kbps
Max Achievable Speed
Download speed achieved during the test was - 6632 Kbps
For your connection, the acceptable range of speeds is 600-7150 Kbps.
Additional Information:
Your DSL Connection Rate :8128 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 7150 Kbps
If you see anything like this then copy+paste and post back.
If I understand you correctly on the livebox you are entering the broadband username but you also need to enter your password as well....you cannot leave it blank.
The test socket has proved the problem is not your house phone cabling or any extension socket wiring. This means there'sa problem before the ADSL signal reaches the NTE5.
posted that at the start of the post. the stats havent changed to much in the last couple of weeks will paste any way to help you see what my issue is:
Download speedachieved during the test was - 227 Kbps
For your connection, the acceptable range of speeds is 600-7150 Kbps.
Additional Information:
Your DSL Connection Rate :8096 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 6500 Kbps
this is what i have had on all tests ranging between 200 - 400 at the best. have spoken to the Orange support people well over 15 times and they are no use at all.
i have tested to see if the livebox was faulty by using my netgear modem. there was no difference at all here. i have spoken to Orange so many times its unbelievable and nothing has happened. i am speaking to a guy called john a supervisor in the support or escualtion team. he says they cant see any fault on the line at this time which makes me think there is something weird going on. they must be able to see that there is a fault by these readings. also please advise on the livebox issue because i know the next part of the test is very important.
Hi there, I work for Orange and might be able to help.
Please send an email to customer.services@orange.co.uk, including your personal contact details and username from this site, and I will give you a call to discuss.
In order that your email is forwarded to me quickly, please add "Jonathan Orange Response" in the subject field and also in the first line of your mail.
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