Since saturday night last week our router has kept desyncing every 30 seconds. This happened at about 11.30 in the evening.
Have emailed and made calls every day since and and getting incredibly pi**ed off at incomopetant idiots from india who cant even write down how we have had 2 goddamned line tests now and for a week straight I have tried new filters, new cables, new routers, plugging in to various sockets, directly and not..
The problem, I can damn well assure you, is NOT ON OUR END because we have not touched the wires for 3 years and all has been fine, and more importantly, other people in the area have also had this problem, only magically some of them seem to have had their problem fixed.
Nobody has listened to us, nobody has actualy made any notes, each person I have spoken too has been surprised that we had done all the above steps and that no, we ruddy well wont do it again because IT IS NOT US.
Each person has tried to pass the buck and palm us off with another line test so that they dont actually have to sort out our issues.
We are paying for a service that you are NOT providing, it is a week that we have been without internet, tho one of your support dared ask me to change the wireless channel, because, you know, not being able to connect to the router is exactly the same as being unable to connect to the f**** internet.
Do you employ monkeys? DO you train your monkeys?
Your help desk has been nothing less than offensive and as we have made very clear, you have 5 days to fix our internet, because you have 5 days to get us our MAC.
So before you say 'email me' I HAVE. EVERY DAY.
It is sad, we have been freeserve customers for years, way before broadband was even a dream, yet we get treated like s**t once a problem arrives.
If you are so convinced the problem is on our end, send out a techy and I WILL PAY PERSONALLY the bill if it is, because there is nothing more we can do, new router on a new cable on a new filter directly into the BT socket with no other phone/Sky/etc plugged in. IT STILL DESYNCS EVERY 30 SECONDS.
And again, if you are so convinced it is our hardware, you damned well can pay to send us a new router to test it with, aside from the 3 brand spanking new ones we've borrowed, seeing as how despite multiple requests you wont send us one of your official, new routers. But you know, they all desync too so I dont see what the point is.
1 week and counting this issue has lasted for, when are you going to get off your asses and fix it?
Hi there, I work for Orange and might be able to help.
Whilst I appreciate your comments about contacting Orange, without your account details I will be unable to assist. Please send an email to customer.services@orange.co.uk, including your personal contact details and username from this site, and I will give you a call to discuss.
In order that your email is forwarded to me quickly, please add "Jonathan Orange Response" in the subject field and also in the first line of your mail.
The email should come from nine8299 (@googlemail.com)
FWIW the service was resumed for nearly a day on sunday, working from atleast 5pm sunday to 1pm midnight (where I checked my emails successfully) but today when I got in from work it was desyncing.
Hopefully that this happened is proof enough that the fault isnt on our end, we changed nothing!
I have today talked to someone on the phone and they said they have elevated my issue and can see it disconnecting.
Hopefully we can resolve this as we do not want to go through the hassle of finding a new provider when, (when it works) orange has been fast and reliable all this time.
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