As I mentioned in another post about server status, my service is down. My BT phone line is working and the Livebox status page says it's connected but no internet.
I have rebooted the livebox and it reconnects and gets an IP address. Also the @ light is on (but the phone light is off).
What makes me suspicious that it's not just me is that I can't ping any of the Orange DNS servers of the gateway from another (working) system. My livebox status page says the DNS servers are at 193.36.79.100 & 80.10.246.1 and I can't ping either of them. If I point nslookup to use them , they just time out.
Nor can I ping 91.109.128.1, which is the gateway on my livebox, either from my livebox or from outside.
Same here, I rang Orange tech desk this morning, it's a known issue that they've ben working on since last night. Was not impressed, went down just as I'd started cod:world at war on xboxlive!
Yep me too (I'm writing this thru dail up). Mine started acting up around 10:30 last night. This morning I had ppp server down, link down all sorts. Now if syncs but cant resolve any web names.
Yes same here....again! The whole of UK down I'm told from customer service.
I must say totally fed up with Orange, had the same 3 weeks back and they tried to fob me off it was the line....I know and they knew it was the servers....I feel 2 MAC codes been asked for later on today, no compensation ever offerd.....always on internet ( if your lucky).Tried the ppo_e trick without success this time
Writing this over 3g network and seems faster than Orange broadband!!!!!
If not on by midday taking my accounts away......
Many thanks to all of you for taking the trouble to register. My service at home is down too. The second line works intermittently and every 50th ping to the DNS server works (very slowly) but that's about it.
This is the first outage in ages, though. My service from Orange has been rock solid and fairly fast for ages (and I'm a long way from the exchange). I'm happy to wait a bit to give them a chance to fix things. I seem to remember it took them the best part of a day to sort it out last time the system failed.
This is the first outage in ages, though. My service from Orange has been rock solid and fairly fast for ages (and I'm a long way from the exchange).
Yes, I have had Orange BB for nearly two years and the speed was cr*p for the first few months but it picked up to around 2.5mbs and the service has been solid, so I have no complaints. I have never needed to call customer services (what's the smiley for 'touch wood'???) so have no direct experience.
I have no reason to change at the mo.
Thanks all for the replies - if it's a big problem, it should get some priority for fixing.
I still can't find the service status pages - I did find a link on one of the Orange diagnostic pages but it was broken!
Having exactly the same problem as the rest of you. Orange are acknowledgeing the problem, but only after you get through to the livebox dept. of their helpline. The recorded information on their service status number says that as of 8 am today there are no problems. One development though, my Livebox now says Second Line is active, where it was disabled a few hours ago. Before I read this thread, I rang Orange and re-activated my Second Line; does this mean I'll have to go through the whole registration again, new number etc?
I have been with Orange Broadband for 3 years this is the first time I have had any issues with the service. I had the aame experience as Filbert and ran the same tests with the same results. Orange have not admitted to any issue on there network on the support number and there website is just as quite.
I get a link and IP address but cant ping anything on the far side of my livebox.
It seems to a happen a few times a year, half the internet is beyond my reach, although I can usually get a couple of webpages including this one. hopefully it won't take too long if it's affecting loads of us ... oh HAHA.
Mine's been down all morning too - on dial up now - thanks to my company.
Recorded message still says no problems that they are aware of - why not be up front with us and tell us what's happening.
There used to be a page on their website with red and green lights for service status, but that seems to have gone?
They are definitely aware of the problem as it is appears to be affecting the company I work for and they (Orange) have said that it's a network issue.
It seems to be back again now - at least I can ping my livebox (I turned on response to WAN ping before I left home this AM). I won't be able to test it properly until I get home tonight.
Just called my wife, and it looks like the network is up again... But anyway I am extremely disappointed by Orange customer support. No information about the problem on their website, no emails saying "we are really sorry about inconvenience", like the problem never existed. It's not that I really need their excuses, but it indicates their attitude to us, customers...
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