If I could I would. The speed is so appalling it just keeps timing out or sitting doing absolutely nothing. I'm currently logged on to a neighbours BT Openzone wi-fi to post this. I will try again and if I can I will.
Here are the router stats
Internet
Connection status: Connected (0:19:47:5
Connection mode: Always on
Preferred DNS server: 195.92.195.91
Alternate DNS server: 195.92.195.90
Downstream rate: 8128 kbps
Upstream rate: 448 kbps
PPPoE pass-through: Enabled
ADSL Line
Status: Cable connected
Line mode: G.992.1 (G.DMT)
Maximum line rate: 8128 kbps (downstream) / 448 kbps (upstream)
Noise margin: 8 dB (downstream) / 26 dB (upstream)
Line attenuation: 24 dB (downstream) / 12 dB (upstream)
Output power: 19 dBm (downstream) / 12 dBm (upstream)
Address Translation (NAT)
Status: Enabled
NAT table: No entries
Dynamic DNS
Status: Disabled
Wow. Just switched back to the apartment (problematic) broadband and this page loaded instantaneously. Wonder if an enginner has plugged my cable back in in the exchange
Last edited by wattsn on Tue Jul 21, 2009 11:42 am; edited 1 time in total
No such luck. Rubbish again. Managed to complete the speedtester test in an eternity. Here are the results
Test1 comprises of Best Effort Test: -provides background information.
Your DSL connection rate: 8128 kbps(DOWN-STREAM), 448 kbps(UP-STREAM)
IP profile for your line is - 7150 kbps
Actual IP throughput achieved during the test was - 1 kbps
This test was not conclusive and further testing is required.
Please wait whilst you are redirected to undertake a second test.
You are syncing at the maximum and your IP Profile matches.
From the router stats, downstream Noise Margin result is low (line noise present)
Reading back through the thread I think there is something within the apartment block cabling causing the problem and it almost certainly is linked to the fire and/or security system.
Do any of the other occupants have broadband connections ? Are they having or had problems ?
Well, here we are 6 months on and still now orking Broadband. Line has been tested and retested by BT Wholesale, who have also changed the ports in the exchange, and they say the line is perfect and that it is an Orange problem.
If only Orange knew what they were doing and could do something positive to fix this. If its not fixed this week I'm cancelling and going with another provider. This is a double shame as not only do I work for Orange but the BB is provided FOC due to my being an employee. I feel ashamed to work for a company that cannot even give a customer a working broadband service after 6 months of complaining.
There have been several reports recently in various forums of problems associated with properties where cabling has been installed by the original builders/contractors rather than BT. As an example the main phone feed cable being run alongside the mains electric cable.
Yours may be another case.
There doesn't appear to be anything in, for example, NHBC rules that controls telecommunication installations by builders. If I'm wrong then someone will soon correct me.
In your case I reckon it's a combination of the phone and alarm systems' cabling which is causing the problem which of course is outside of Orange's control so even if you change ISPs there is a risk that you'll experience the same problem.
Understand what you are saying but there is no alarm in the property. They were just cabled with a phone socket ready for an alarm but even that socket does not have any cabling to it. So basically the alarm thing is a red herring as it only consisted of a label stuck to the PSTN socket and nothing at all behind it.
Openreach engineer has been here today. Says he is getting max speed at the exchange but in the property the sync keeps dropping. He has requested a lift & shift at the exchange from his support team but they have refused to do this unless it fails at the exchange. He has also changed the pair at the cabinet to no avail.
So, basically,
Orange say they cannot see any problem from their end
BT can find no problem at the excgange
BT say the line tests OK from the exchange and from the property
BT engineer has experienced the problem first hand and says there is a definite fault but cannot identify where it is.
So, 6 months down the line (no pun intended) we still have no Broadband and no one knows what the fault is or how to fix it.
Great. At least before privatisation you had one company to shout at. Now, everyone just passes the buck.
The apartment block has a main fire and alarm panel by the front doors monitred by Security Centre. All the apartments have fire/smoke detectors but not sure if they are wired back to this panel.
There must be a phone line connection somewhere. Perhaps I was too "100%" but it's something that should be checked to make sure it's not the culprit.
Perhaps this is why BT and Orange say all is OK....the cause of the problem is nothing to do with them. You really need to ensure that everything is perfectly OK within your property (or apartment block) before BT and/or Orange can be convinced that there is an external problem.
BT Engineer just spent 4 hours here this afternoon and picked up a new pair from the exchange to the property. Again, line tests all ok but no browsing speed.
However, we have now found the culprit.
The Siemens SE572 router provided by Orange. Both the original and replacement give the same issue. However, when we used a basic Speedtouch USB modem all is fine. Looks like either we have been unlucky with 2 faulty SE572s or the SE572 default settings are not set correctly to work with the exchange equipment or the SE572 is simply not compatible.
Anywaya, we now have BB working, albeit syncing at 8000Mbps but only delivery 3072Mbps (but maybe the line needs re-syncing again over a few days). Very haoppy again and will be spending a few hours this evening changing settings on the SE572 toi see if we can get it working correctly.
Be warned that you may be billed for the engineer's visit but as it was Orange's equipment failure, contest it with them if you are charged by BT.
Your next challenge is to improve on that throughput.....if you're syncing at 8Mb then you should be seeing around 83% of that in throughput i.e 6600kbps
Be warned that you may be billed for the engineer's visit but as it was Orange's equipment failure, contest it with them if you are charged by <a href="http://btbb.at/theside?LID=21">BT</a>.
Your next challenge is to improve on that throughput.....if you're syncing at 8Mb then you should be seeing around 83% of that in throughput i.e 6600kbps
Thanks Borednow. Any ideas what I should be looking at to try and improve the speed? I'm tempted to change the socket for one of the new NTE5 sockets (it improved speed at home by almost a full Mbps).
I'm tempted to change the socket for one of the new NTE5 sockets (it improved speed at home by almost a full Mbps).
Good move I reckon. It sounds like you're losing a lot of throughput because of the method of cabling so an NTE5 can only improve it.
But depending on how good the results are you may want to look further into the installation design but that would mean calling in a local contractor. Sometimes the "retired" BT men don't charge that much
Everything is now working just fine. The cause was not the line or the broadband at all. It was the damned SE572 routers that Orange were providing. Either they are both faulty (unlikely) or they are, for some strange reason, either configured incorrectly or just are not compatible with the line here.
I have now installed a Netgear router and getting a constant 5-6Mbps. Not quite as high as I got initially (6.5 - 7 Mbps) but more than happy to live with that and who knows, it may improve further over the next few weeks with usage.
Thanks all, particulary borednow, for all your advice and support.
Everything is now working just fine. The cause was not the line or the broadband at all. It was the damned SE572 routers that Orange were providing. Either they are both faulty (unlikely) or they are, for some strange reason, either configured incorrectly or just are not compatible with the line here.
I have now installed a Netgear router and getting a constant 5-6Mbps. Not quite as high as I got initially (6.5 - 7 Mbps) but more than happy to live with that and who knows, it may improve further over the next few weeks with usage.
Thanks all, particulary borednow, for all your advice and support.
Dont think you did have two faulty siemens routers they work fine, just like any other standard 54mb router, thats the max they can send, you have said about fitting a new socket, well i hope that is by a BT engineer. Orange are will act on a fault if tested from the main BT master socket & the test socket as why should they from any third party sockets/equipment, you say you used a speedtouch, well the software in it is sensitive & will let anything through, thats why they are no good anymore & are rapidly in decline. If your router is telling you your getting the speed that you are supposed to then you are, thats what is sent down the line, its whatever between the line &your pc that is causing it. Hope you have managed to maintain a decent speed since posting this
Dont think you did have two faulty siemens routers they work fine, just like any other standard 54mb router, thats the max they can send, you have said about fitting a new socket, well i hope that is by a <a href="http://btbb.at/theside?LID=21">BT</a> engineer. Orange are will act on a fault if tested from the main <a href="http://btbb.at/theside?LID=21">BT</a> master socket & the test socket as why should they from any third party sockets/equipment, you say you used a speedtouch, well the software in it is sensitive & will let anything through, thats why they are no good anymore & are rapidly in decline. If your router is telling you your getting the speed that you are supposed to then you are, thats what is sent down the line, its whatever between the line &your pc that is causing it. Hope you have managed to maintain a decent speed since posting this
Sorry, but have to disagree, Firstly, the "standard 54mb router" has absolutely nothing to do with it. I was not talking about the wireless speed but rather the Broadband line speed. Not sure why you mention 54mb.
In any case, the SE572 routers were 100% definitely faulty or incorrectly set up. As soon as either the speedtouch, or now a new Netgear DG834, was connected to the same socket it all works absolutely perfectly delivering a d/l speed of between 5 and 6Mbps, constantly. With absolutely no other change to the line, socket or wiring. Even the BT engineer confirmned it was the SE572's that were the cause of the problem.
Anyway, all academic now as working perfectly with the new Netgear router.
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