Orange have capped my internet connection without telling me (I got the standard, please reduce your usage letter, but a week later, it was capped at peak times.)
I'm not paying for an up to 8mb connection if I am not getting anywhere near those speeds.
I am looking to go with 02 but wonder if there is going to be any problem as I don't have a BT line - I got the phone line with Orange when I got their internet. I have read on a website that I may have to cancel my Orange account, pay BT a substantial amount to reconnect the BT line, then sign up with my new provider, leaving me without internet for about a month and a big hole in my pocket.
Does anyone know if this is going to be the case or not? I was hoping that all I would need is a MAC code and it would all be done...but now I am not so sure.
You need a BT telephone line but this can be supplied by a number of re-sellers, eg Post Office, Talk Talk, Sky etc. the line rental does not need to be paid to BT by you.
I don't know if it's a contractual requirement that Orange must supply broadband with their telephony product, you'll need to ask Orange or check the contract T&Cs.
_________________ An ex-Orange guinea pig
"The first third of our lives is ruined by our parents, the second third by 0range then along comes 02 and you die happy."
Hi there gaz4uk, I work for Orange and might be able to help.
Please send an email to customer.services@orange.co.uk, including your personal contact details and username from this site, and I will give you a call to discuss.
In order that your email is forwarded to me quickly, please add "Jonathan Orange Response" in the subject field and also in the first line of your mail.
You cannot post new topics in this forum You cannot reply to topics in this forum You cannot edit your posts in this forum You cannot delete your posts in this forum You cannot vote in polls in this forum
