I have recently, and having now discovered this forum rather foolishly registered with Orange broadband, however I am yet to be able to connect to the internet. I signed up for broadband nearly a month ago now and am still waiting to get connected.
I have recieved a livebox but all i get is the error telling me that it can't find broadband. I have spoken to Orange several times now firstly I was told line test would be conducted and an engineer would call between 9-12 on Sunday, this never happened having waioted in especially. I left it till 5pm and still I had heard nothing. I then called Orange and was given what looks to be a standard fob that the problem was fixed and I should have access in 2 hours, as of 8:30 this morning I still do not have broadband access.
So I am currently paying for a service I am yet to recieve and I am getting increasingly frustrated and ringing them performing the same checks each time and so far it appears bno progress has been made.
It seems anything associated with my phone line is causing me no end of bother, and I suspect given that i had so many issues getting the phone line hooked up it has something to do with this, but I can't seem to egt answers anywere and I do not think I should be paying for somethin I can't even use.
Has anyone had the same problem? Or can anyone suggest what I could do to get this sorted?
Having rung Orange again last night I was insensed to discover that the line check could not be done, and I was informed that if I hadn't phoned nothing would have been done at that stage, so it appears you have to ring them to get what would be standard things done, I would assume that if the line check won't work then there is a serious error that needs resolving yet they seem to think its something to ignore till I chase them. Anyway the outcome of all this was that I now have to wait a further 5 days and the problem has apparently been escalated to a higher source. I did leave an ultimatum that if i don't have broadband by the end of the week I'm leaving so we will see what comes of this, i'm a little loathed to levae due to the hassle it will entail to get set up again plus because of my Orange mobile the proce is quite good, can anyone recommened a potential ISP i can look at switching to as I have major doubts the problem will be solved by this week.
Hi I performed the silent test as you described and it was quite, I did get my livebox details as you requested however I have not borought them to work as this is the only place I can access the web!
The latest from Orange is I need an engineer to come out, I have been waiting for a call to book one, was supposed to be yesterday but been assured it will be today, subsequently tried to cancel but was told I'd have to pay a cancellation fee which is a joke so it appears I'm stuck.
I took the master socket off the wall last night were the BT line comes in, this appears to me to just be a standard socket, with the wiring for the rest of the house on one side and the wire coming in on the other side of the socket, there are two wires on the wire in that are not connected to anything and no test socket, etc behind the face plate.
My neighbour has broadband working fine so I can only assume any issue at the exchange would affect him to, could it be that when BT connected up my line it was done incorrectly hence the issue?
Please help this is really getting to me I don't even care how fast it is at the minute I just want some service.
subsequently tried to cancel but was told I'd have to pay a cancellation fee which is a joke so it appears I'm stuck.
Put in writing (email executive.office@orange-ftgroup.com) that you have not had a broadband connection since signing up on "give date" and as this is in excess of 30 days it is a breach of contract therefore no cancellation fee applicable then request a MAC code and move on to another ISP.
robomd wrote:
I took the master socket off the wall last night
Keep quiet about this, if it's not an NTE5 with removable frontplate then that's a no-no .....BT property etc etc
Put in writing (email executive.office@orange-ftgroup.com) that you have not had a broadband connection since signing up on "give date" and as this is in excess of 30 days it is a breach of contract therefore no cancellation fee applicable then request a MAC code and move on to another ISP.
Yep, leaving Orange is the best thing you can do, unless you want to stick with a company that provides the worst customer service ever.
I left Orange and moved to Sky and have had no problems with them, my connection is good, their customer care is 100% better, they do actually care, Orange don't give a cr!p.
Leave now while you can
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