Same story from me. I had a dial tone on the VoIP phone for about one week after activation, we had a nearby thunderstorm and it hasn't worked since. I've been ringing that appalling tech support desk for months, I don't know how many times. It's been escalated 3 times. On the third escalation I actually spoke to someone in the escalation team and discovered that the first twice it was escalated nobody told the escalation team. That person did at least agree to give me a 2 month rebate on the monthly fee, but frankly I'd rather have a working VoIP line. They're now refusing to put me through to the escalation team. I've tried emailing customer service and they're clearly part of the same appalling offshore company, i.e. utterly useless. It's now August and I'm no closer to having the problem fixed. They refuse to send me a new Livebox.
I've tried ringing the 0845 070 2976 number and it's no longer in service. Clearly they realised that number was actually helpful to people so promptly had it discontinued.
Incidentally - I've twice been rung by someone working for a market research company looking into customer satisfaction with Orange tech support. Frankly I'm bemused that Orange care enough to commission an independent survey but not enough to do anything about improving the customer service.
The Orange/Wanadoo organisation are not amateurs. How can they for one second believe that it's a good idea to save money by outsourcing essentially their entire reputation for customer service to an offshore company, and in the process utterly lose all credibility for customer service and thereby future custom?
This part of OrangeProblems.co.uk is aimed at VOIP - the internet telephone service offered by Orange.
Tell us what you think and shout here with any issues that may be troubling you...
K
Second line working fine until a couple of weeks ago. Then down it went. Orange sent out new livebox. Telephone light OK and internet connection
OK Then after searching for a telephone number on SKYPE, down it went again. I now suspect that the first problem was caused by using SKYPE.
Any one with the same problem could link it to SKYPE software?
t
What are the current status voip usage status and what it is its scope for future? I am making a power point presentation over VoIP. So, i need the information for that.
_________________
affiliateelite ~ affiliateelite.com ~ adgooroo ~ adgooroo.com
Last edited by alexeena on Tue Apr 07, 2009 7:10 am; edited 1 time in total
What are the current status voip usage status and what it is its scope for future? I am making a power point presentation over VoIP. So, i need the information for that.
after 4 weeks, a nice man from customer care phoned. he send me a new livebox. touch wood everything ok since
t
You cannot post new topics in this forum You cannot reply to topics in this forum You cannot edit your posts in this forum You cannot delete your posts in this forum You cannot vote in polls in this forum
