I stay 60m from the Prestwick exchange. My Orangebox stats are:
ADSL firmware version : A2pBT009c1.d17d
Connection mode : G.DMT
Type : Fast
Noise margin (dB) : 30.2
Attenuation (dB) : 2.0
Attainable download rate (kbps) : 11488
ADSL status : Connected [0]
Downstream Upstream
Rate (kbps) 2272 288
The fastest speed I can achieve is 1.9Mbps despite being on the 'up to 8Mbps' Orange Max package.
I have contacted customer services and have been told that my line only supports 2Mbps because I am still on BT's line and that is all it will support. I pay my line rental to Orange. My neighbour, in the same block, is with TalkTalk and gets 6.7 Mbps.
Can anyone give me some advice on what to do? I still have over a year of my contract to go or I would leave tomorrow.
Orange may be referring that you have not been LLU'd. In which case you are still using BT's equipment. In which case you will not have services such as access to Orange's second line on your livebox. I am unclear though, how they are able to take control of your main BT line.
Also your stats show you are on not on ADSL2+ but standard broadband.
Your attenuation is very good, I wish I lived that close to the exchange. Your noise margin is a bit high, I would normally expect 6-11.
If you and your friend are on different providers equipment (I believe Talk Talk also have an LLU service) then line speeds etc can vary.
The speed test has completed on test server test.speedtester.BT.com for user 01292****** and you have downloaded a 1.7Mb file at a speed of
215 kilo bits per second (Kbps), your service bandwidth will have been quoted to you in kilo bits per second.
Your IP address is **.**.***.***, your browser is reported as being Microsoft Internet Explorer 8.0 and is running on Windows XP.
BT would regard the speed ranges shown below as normal service:
For 250kbps End Users speeds between 50 - 250kbps.
For 500kbps End Users speeds between 100 - 500kbps.
For 1000kbps End Users speeds between 200 - 1000kbps.
For 2000kbps End Users speeds between 400 - 2000kbps.
I do get the 2nd line from Orange, it plugs in through the Orangebox and I used it today to phone Australia for free.
I spoke to a passing BT engineer and he said I should defo get 8Mbps. Orange insist my line will only support 2Mbps. I am as confused as y
ou are. I pay my line rental to Orange but they say I am still on the BT equipment.
www.kitz.co.uk shows the exchange being llu'd for Orange but the person at Orange said it hadn't. Orange seem to be able to provide everything except a decent speed.
I ran the following a few mins after the BT spedtest. I never get any faster.
Your speedtest.net results are close to max for a 2 meg connection (Your connected Rate (kbps) 2272). Interestingly speedtest.net reports your ISP as cable + wireless.
Your speedtester.BT.com results seam slow, though this could be because you used it at a busy period. Did speedtester.BT.com give any other info?
If it was outside UK. ring back and suggest you wish to either make a complaint or have the status of your curreny speed problem escalated. You need to speak to someone in the UK who actually knows the status of your line and who you can converse coherently with.
I am on a BT line and was experiencing dire download speeds (see my posts on here). After getting proper hacked off going through the same scripted responses from India, I wrote with pen and paper to Rotherham. Within a couple of days a UK engineer had called me and from 2-400kbps download speeds, I was back to approx 5-6.5Mb download speeds, which I believe is the maximum my line supports, according to Orange.
It proves that in terms of their staffing, you get what you pay for.
I have spoken to to customer services in both places. The overseas call centre is very poor indeed. I am an IT student (computer networking) and being told to reset my Internet Explorer settings was a bit of an insult! I have spoken to UK based support but to no avail. I have been given a £10 goodwill payment and a free month rental but was told that I would have to honour my contract or pay the remaining months.
I was told that my service was 'up to 8Mbps' and that 2Mbps is quite fast anyway! My argument is that if my line can only support a maximum of 2Mbps in the first place then 'up to 8Mbps' is a false claim. As I posted earlier, I live 60m from the exchange so distance is not an issue.
What makes it more annoying is that I was on Orange's free 2Mbps service before I changed (ok I still had to pay BT line rental) but I changed because of the promised faster speed.
Here are another couple of test results taken just now
The speed test has completed on test server speedtester1.nat.BT.com for user 01292****** and you have downloaded a 1.7Mb file at a speed of
1870 kilo bits per second (Kbps), your service bandwidth will have been quoted to you in kilo bits per second.
If Orange have unbundled your exchange, and there is space on their servers, they would switch you to Orange LLU. This would save them money, and also probably allow them to increase your speed. However you are still on IPStream, so it appears they cannot offer LLU unbundling to you, and your speed would therefore be determined by what BT estimate to be the highest available on that particular line.
Living in the same block of flats as a neighbour who has a 6.7Mbs connection does not mean you will be able to access the internet at the same speed. It may be down to the quality of your internal wiring, and also the quality of the BT line. Even though you are 60(metres) from the exchange as the crow flies, this does not necessarily mean that your line is 60 metres from the exchange. Often newer lines have to be set up via a different route to the exchange, due to space availability, and it could be you go all around new developments etc before your line terminates at the exchange. This would mean the end speed could be a lot slower than your neighbours (especially if that had an older line that was originally routed via a shorter distance to the exchange)
Have you taken the BT speed test to see how fast you can go?
http://www.productsandservices...icId=16738 Enter your telephone number, and this will give the speed that BT estimate your line is capable of achieving. You can also enter your postcode there, and this may give a different result, as there may be more than one line available on that postcode. You can also check the expected speed on http://www.samknows.com/broadb...ecker2.php which is an independant site run by a former employee of BT.
You could also ask Orange to enter your telephone number into the BT Tags on the Line Checker, and confirm what speed that says your line is capable of receiving.
Because you are on an upto 8mb package, Orange will always try and give you the highest speed available, but they cannot force BT to give you a higher speed if BT say your line isn't capable of supporting or receiving anything higher.
You may also have a speed that is slower than you expect because BT have decided that the MSR (Maximum Stable Rate) for your line will not support the higher speed without you losing connection or synchronisation, so they may have adjusted the speed.
_________________ The best & most beautiful things in the world cannot be seen or even touched. They must be felt with the heart. Helen Keller
Simple facts for you: You are on IPStream, not IPStream Max or LLU Unlimited. This is the older version, only way you can get above 2Meg is to be put onto a Max line or LLU Unlimited.
Reason your neighbour gets better speeds is either due to TalkTalk's LLU or has an IPStream Max line.
You can have the 2nd line service with any livebox package providing Orange supplied you a livebox and you didn't buy it off eBay.
All ISP's usually have a team known as Provisional Operations Support or Prov Ops for short. These teams are agents who interact with BT OR on behalf of the ISP. They can request BT OR to move your line from IPStream to IPStream Max or LLU Lite to LLU Unlimited. You'll find that recently, several providers notched their service up to 8Meg and a few customers who only had an up to 2Meg connection remained on the old IPStream and LLU Lite lines.
See if you can be moved onto a Max / Unlimited line, easily done and doesn't cost money. Also as someone has pointed out above, don't request this through script followers, do it through an agent who talks to you like a person rather than an object
I wrote to Orange via snail mail 2 weeks ago. I received a phone call on Saturday and was told there appeared to be a fault on the line but they still didn't understand why I was only getting 2 Mbps and they would phone back Tues/Wed. I did a speed test this morning (Tues) and look what has happened
.
My router stats are now :
ADSL firmware version : A2pBT009c1.d17d
Connection mode : G.DMT
Type : Interleave
Noise margin (dB) : 13.9
Attenuation (dB) : 2.0
Attainable download rate (kbps) : 10624
ADSL status : Connected [0]
Downstream Upstream
Rate (kbps) 8128 448
Its amazing what a difference a letter makes. Thank you everyone for their advice and thanks to Orange for eventually sorting it.
This is almost exactly what happened to me, They said it was BT's fault and they changed my connection like yours the next week. Mine also says interleave like yours. Does your connection speed get lower as the day goes on? Normally I have about 6.6Mb. But currently at this moment I have 1.4Mb - for no reason.
This is almost exactly what happened to me, They said it was BT's fault and they changed my connection like yours the next week. Mine also says interleave like yours. Does your connection speed get lower as the day goes on? Normally I have about 6.6Mb. But currently at this moment I have 1.4Mb - for no reason.
If it remains on interleave and you use online gaming this may cause problems. It should only be used on problem lines to increase stability.
Decrease in download speed could be attributed to network congestion at peak times.
Today is my first day on the new settings. The download speed has dropped off considerably this evening but it used to do that before, I always assumed it was network congestion. Some evenings are worse than others. As for interleaving, what is it and is there another option? I don't really do online gaming so will it be a problem?
Interleaving is used as a type of error correction to increase stability on problem lines. Unfortunately it can increase latency which is more noticeable to gamers than general downloaders.
It can be turned on or off. If you suffer from loosing sync when it is turned off, another option is to decrease your sync speed.
You cannot post new topics in this forum You cannot reply to topics in this forum You cannot edit your posts in this forum You cannot delete your posts in this forum You cannot vote in polls in this forum
and have been told that my line only supports 2Mbps because I am still on 
