I recently switched from Virgin cable internet to Orange ADSL 8mb becase it saved me alot of money, I went for the home max option with the second line etc.
I set-up the router without using the Orange CD and went to the router settings (192.168.1.1) and input my username and password there.
The way my network is set-up is:
From the main BT line I have a splitter and from one connection on there an ADSL filter with just one of my home phones plugged in. From the other connection I have an extension phone cable going to another room in the house and from this extension I have a filter with another home phone attached and also a connection to the router. I then have an ethernet from the router to a network hub and all my omputers are connected to my hub.
The internet still works but is slower than it should be (it used to be alot worse but I messed around with where the filters were and the speed is not really affected if I try plugging the router into the main socket and not the extension.)
I'm currently getting about a 1.5mb connection speed where the estimate for my line is 5.5mb, is this because my line only got activated on the 9th of March and it takes ten working days to get fully up to speed? Cos I don't want to wait that long then it still be this bad.
I would be grateful for any input as I've got some computer knowledge but not to this extent, anyway here are my router stats:
From the other connection I have an extension phone cable going to another room in the house and from this extension I have a filter with another home phone attached and also a connection to the router.
This is almost certainly why you are losing signal.
Are you are using an extension cable rather than a hard-wired extension off the NTE5 faceplate ?
Try plugging the router into the test socket inside the NTE5 and check the stats again.
I will try the test socket the next chance I get, I did try the router plugged directly into the socket (not the test one though) and then one of my computers directly into the router but the values remained the same, could it be because I'm still in the first 10 days after activation so they're testing it?
Thank you for your reply and I will try the test socket probably tomorrow.
I did try not using the extension cable and having a filter plugged into the main BT socket and the router plugged into that and my computer plugged directly into the router and it remained the same.
If I try the test socket but it remains the same is there a fault with the line?
EDIT: I did try ringing technical support about the issue but was just told that I should wait ten days but I'm guessing they were just fobbing me off as she also said something about downgrading the line, which I have read about on this forum, she really wasn't helpful at all, just reading off a script.
If nothing improves when plugged into the test socket, then chances are it's a line fault between you and the exchange or with the Orange's LLU equipment in the exchange.
If there is an improvement then the problem is definitely in your property......but we can sort that later if it happens.
I've now removed the faceplate and plugged the filter into the phone socket located underneath and the router into this and my computer into the router but the values have stayed pretty much the same, there's a minor difference in a few, some up some down but nothing major:
UpstreamAttenuation
285
DownstreamAttenuation
445
UpstreamNoiseMargin
106
DownstreamNoiseMargin
98
UpstreamMaxRate
806000
DownstreamMaxRate
1587
UpstreamCurrRate
605
DownstreamCurrRate
1453
UpstreamPower
122
DownstreamPower
177
UpTime
189
LinkRetrain
0
FECErrors
201
ATUCFECErrors
15044
HECErrors
0
ATUCHECErrors
1192
CRCErrors
0
ATUCCRCErrors
161
---------------
And I have a feeling if I try to ring Orange they'll just say to wait until after the ten days, although I think a few people have noticed their speed going up after waiting but I'm not so sure.
As a note, my download speeds used to be about half what they are now, and it kept saying ADSL_G.mdt as my modulation type then going to 2+ then back again etc. not sure why though. I managed to get the speed up by connecting a filter in the right place but i should still be getting more than 1.5mb like you said as I know someone who also has Orange broadband and gets 600kb/s downloads, although they do live next to the exchange, but I thought this might suggest that Oranges LLU equipment is fine.
again, thank you for your help.
EDIT: I also checked the ring wires etc. to see if they were connected but only wires 2 and 5 were which are the right ones to be connected. I am also only about 2.9km from my nearest exchance (in a straight line).
P.S. Seen as I'm in the UK, am I right in thinking that I can cancel my contract within 10 days with no fees at all? Will I just have to send back the Live Box to Orange?
I've now removed the faceplate and plugged the filter into the phone socket located underneath and the router into this and my computer into the router but the values have stayed pretty much the same.
and it kept saying ADSL_G.mdt as my modulation type then going to 2+ then back again etc. not sure why though.
EDIT: I also checked the ring wires etc. to see if they were connected but only wires 2 and 5 were which are the right ones to be connected.
These 3 results confirm that the problem is on the exchange side of the NTE5 main BT linebox in your property meaning their isnothing you can do to improve the connection.
It's down to Orange and BT......probably more down to Orange.
All you can do is badger Orange constantly......make their life a misery too.
Well I rang Orange and they asked me to do some speed tests at different times, which I did and rang back (although the speed tests they told me to use (thinkbroadband.com) came out as 0.5mb whereas speedtest.net had it at around 1.5mb but I thought I'd just go with what they say so they couldn't b***h). When I rang back they just fobbed me off with the '10 day stabilisation period' so it seems I can't do anything until the 20th if the speed still doesn't improve then, hopefully it will though.
Buff_rob1256, I suggest you read my thread in this topic, the one warning anyone new to Orange to read it.
Get out while you can before its too late. You have a "cooling down" period which allows you to cancel within a set period of time without any extra charges, I think its 28 days but if you ask them they would have to tell you.
Otherwise, in a years time, you will probably end up regretting staying with them.
After many useless calls to 'technical' support i got a courtesy call off Orange from a very pleasent and understanding person who knew what I was on about as he had had the same problem especially with technical support. He's doing a line test and getting back to me in two days. Apparently my line was set to 8.5meg but it couldnt handle it, only about 6 meg so alot of the connection was lost, hopefully it gets sorted!
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