Joined: 10 Dec 2008Posts: 1Location: Worcestershire
Firstly, the single most irritating thing about my time with Orange is that they have my name spelt wrong on their system, and no matter how many times I told them they still call me "Andreq" instead of "Andrew".
Anyways, my story begins in June of this year when I decided enough was enough. I had only stayed with Orange Broadband for so long because I was still subscribed to an old Freeserve 'unlimited' package, having never changed it throughout the entire period of Wannado's or Orange's reign of terror over my account.
I received my Migration Authorisation Code (MAC) from them on 30th June, and immediately informed my new ISP of choice, IDNet.
My service was officially transferred over to IDNet on 4th July, and as far as I was aware through communication with Orange my broadband account with them was being closed.
Fast forward to 30th October, exactly four months from the date I received my MAC from Orange:
I had a letter from them (addressed to Andreq, of course) informing me that due to non-payment of fees they had suspended my Orange Broadband service and if I don't pay them £31.18 by 7th October they may take legal action against me.
Interesting.
So on 3rd November I phone them up to ask what it is all about, and after a lengthy, unhelpful conversation it turns out they can't tell me anything about the account (citing the Data Protection Act) because apparently my date of birth doesn't match their records. They also suggested that I send them a copy of my birth certificate to prove my identity.
Frustrating? You bet.
Fast forward again to 6th December when I find a letter from Direct Legal & Collections (addressed to Andreq) informing me that I must pay them immediately or I may face legal action.
At this point I haven't yet had time to contact DLC, but I doubt they are going to be any more helpful than Orange...
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