I have xbox 360 online and have an Orange livebox my connection used to be really good but now it is really laggy it is fine before 4pm and after about 9pm in weekdays but on sunday and saturday it is really bad what has happend it was fine before now it is really bad anyone know why this is happening
I am having a very similar experience, I just added a reply to the below thread which you might be interested in. I have raised the issue with Orange, and i'd advise you to do the same.
I e-mailed them last night and got a response in the early hours this morning. They wanted to know if the rest of the interent was fine (it is, and I'd said so in my original e-mail, but whatever) so we'll see what their next response is.
I e-mailed them last night and got a response in the early hours this morning. They wanted to know if the rest of the interent was fine (it is, and I'd said so in my original e-mail, but whatever) so we'll see what their next response is.
I think you will find SOME of the internet is working fine...
However certain websites are taking an age to load (at peak times).
Orange.co.uk (ironic) and play.com just a couple of examples..
I'm also having trouble with my ps3s connection (lag & signing out) and my xbox 360 (lag).
Yet at about 11.30pm everything returns to normal.
My xbox live connection has also gone down the poop shoot.Internet is working just fine and ive been playing online with no probs for 3+ years,but in the last month ive had the worst connection in the room on COD4 and 5 constantly.This is also effecting my headset (which works fine when sending messages!) in a game or lobby,no one can hear a word im saying ! and ive tried everything i can on my livebox to sort it,Port forwarding,DMZ and nothing is making a difference.
What have Orange done to my Xbox connection???
I think its time to find out how much i have left on my contract!
My xbox live connection has also gone down the poop shoot.Internet is working just fine and ive been playing online with no probs for 3+ years,but in the last month ive had the worst connection in the room on COD4 and 5 constantly.This is also effecting my headset (which works fine when sending messages!) in a game or lobby,no one can hear a word im saying ! and ive tried everything i can on my livebox to sort it,Port forwarding,DMZ and nothing is making a difference.
What have Orange done to my Xbox connection???
I think its time to find out how much i have left on my contract!
Yep, same here, 11.30pm things start to get better. However, I work 7.30-3.30 so I'm not usually up past 11. I purchased a different router as somewhere else on this site it was posted that Orange had updated the firmware in the Livebox that stopped gaming at peak times, however I have identical issues on the Belkin Router. My contract ends in January, I plan on suffering it out over Christmas and sacking it off as soon as possible in the new year. Orange are a disgrace and my e-mails with their "support" team are pointless. yes I've restarted my router you fools!
If anybody figures out why this is happening, I'd appreciate it if you let me know. It is grounds to terminate the contract as they are not providing the service they promised.
I called up today to say i'd done speed tests etc, the guy was a bit helpful, he said they have had lots of calls saying about the problem, they don't know what it is yet though, technical team are currently working on finding the prob and fixing it. He took a lot of details on what been happening as they are sending thi to technical peps. It's good to know they know there is as problem at least,rather than the norm "oh well,reset all your stuff goodbye"
I called up today to say i'd done speed tests etc, the guy was a bit helpful, he said they have had lots of calls saying about the problem, they don't know what it is yet though, technical team are currently working on finding the prob and fixing it. He took a lot of details on what been happening as they are sending thi to technical peps. It's good to know they know there is as problem at least,rather than the norm "oh well,reset all your stuff goodbye"
I quoted all the problems posted on this website in my latest e-mail to Orange, the response from them was for me to try with another ISP. Because that's easy to do
For the last two months halo3 has become unplayable in the evening and every other game is laggy and nobody can hear me.
I have called them untold times and spent literally hours on the phone over the last Three weeks and generally get passed from pillar to to post by pople who don't know what they are doing.
I am still in contract so they want to charge me to disconnect, however if you have a persistent fault for over four weeks by law you can disconnect free of charge.
I plan to do this next week I would rather pay BT prices and get a decent service.
Orange are absolute rubbish.
I am still in contract so they want to charge me to disconnect, however if you have a persistent fault for over four weeks by law you can disconnect free of charge.
Be very careful !......which law says that ?
If you have absolutely no internet connection for 30 consecutive days AND a record of calls to CS/TS then Orange will release you from the contract. But if you have an internet connection then they are complying with the terms of the contract.....even though it may not meet your requirements.
My understanding is that a product sold has to be fit for its purpose, if it is faulty you have certain rights. I'm not sure how broadband would fit into this interpretation.
I would be best to seek legal advice before pursuing.
My understanding is that a product sold has to be fit for its purpose, if it is faulty you have certain rights. I'm not sure how broadband would fit into this interpretation.
That's correct and broadband is a service rather than a product that can be linked to a more or less precise specification.
The contract doesn't say "we will supply at x ms latency". Nor does it say that the internet connection provided is "suitable for online gaming".
So, if Orange are providing an internet connection of "up to 8Mb" and the latency is 2000ms at 1Mb connection then they have complied with the contract.
Though how it is advertised also plays a part, and Orange have been caught out with this before.
Borednow is correct in part, that it may be a service but the quality of that service is important and the price paid is important. I was not so certain whether it is a service or not, as some Companies advertise it as a product rather than a service.
However whatever it is, should be fit for its purpose. There is no point in having a connection if it is unusable.
Quote:
So, if Orange are providing an internet connection of "up to 8Mb" and the latency is 2000ms at 1Mb connection then they have complied with the contract.
There is huge debate with ofcom about how broadband "up to" is advertised. I believe now there is a voluntary code in regards to this and some previous complaints upheld.
The key to all this seams to be customer service and this is where Orange are lacking. It seams as with borednow's comment imply, they dont care about the quality of the 'service' they supply only that they are paid for supplying it, however poor it may be. This is why Orange are keen to tie you into 18 month contracts at every oppurtunity.
In terms of service, imagine the uproar if your gas/electricity/water services were only usable at certain times of the day or they only provided a trickle (not enough to power your heating or appliances) and they turned around and said well we are providing you with a service (as in you are connected), the contract does not specify it has to be enough to power or use for specific applications, you have no option but to pay us or buy your contract out. Would Orange employees accept this behaviour in a similar way they expect their customers to?
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