Joined: 18 Apr 2007Posts: 13Location: Berkshire, UK
Hi,
For the past week I've had a useless service, like I had about 2 years ago.
Websites take forever to load (I run a broadband speed test and it says 4Mbps, so the underlying speed is OK). Even pointing my browser to www.orange.co.uk takes about 5 minutes to load!!!!!!
I cannot send large_ish e-mails any more. Any e-mail with an attachement more than 1 or 2 KB fails.
When will Orange get their act together? I'm getting fed up with the 3rd-class service they provide for a 1st-class fee.
Has anyone else seen the recent degradation in service, and if so, do you know a way around it?
Regards
Egnaro
(the future's crap, the future's Orange!)
_________________ The problem's worse - The problem's Orange
Joined: 18 Apr 2007Posts: 13Location: Berkshire, UK
Hi,
I ran several, including the one pointed to at the top of this page. The test was current usage and 4 Mbps is good.
The problem is obviously Orange's servers getting overloaded again and not being able to cope with the traffic.
I tried again after midnight and the response to web pages was much improved and all of my e-mails with attachments were sent OK, without the disconnection status responses I had been seeing earlier today and yesterday.
Regards
the name is Egnaro, Orange backwards!
_________________ The problem's worse - The problem's Orange
Yes, I am having problems too in the evenings. It's almost as bad as a dial up connection. In particular web mail is taking ages to load!
No problems early in the morning.
egnaro wrote:
Hi,
For the past week I've had a useless service, like I had about 2 years ago.
Websites take forever to load (I run a broadband speed test and it says 4Mbps, so the underlying speed is OK). Even pointing my browser to www.orange.co.uk takes about 5 minutes to load!!!!!!
I cannot send large_ish e-mails any more. Any e-mail with an attachement more than 1 or 2 KB fails.
When will Orange get their act together? I'm getting fed up with the 3rd-class service they provide for a 1st-class fee.
Has anyone else seen the recent degradation in service, and if so, do you know a way around it?
Regards
Egnaro
(the future's crap, the future's Orange!)
Well, it's good to know that it's a general problem, so that I won't waste loads of time trying to diagnose the issue, as when I had six months of email-sending hell a couple of years back
It's also bad to know , as Orange are very poor at fixing this type of issue, or even acknowledging that they have a problem.
Some sites are fine, e.g. google and bbc.co.uk and others are dire, including Orange's own site.
Also, no use phoning to tell them as there's nothing in the call centre's script that ever tells them to ecsalate an issue to their system engineers.
Well it's good to know I'm not the only one having these problems. Like others here sites like Yahoo Google and BBC load fine but others including Orange home page I've had big problems with. Spent an hour on the phone to tech support we tried changing DNS settings to no avail and tried another computer as well.
My friend who's on the same exchange as myself (Lichfield). We are both on upto 8 meg (I have a theoretical download of 8.0meg while my friend has around 5.0meg (she's further from the exchange than I am - so I would expect this and this is not the issue).
Orange are surposed to ring me back in the morning so we'll see.
I've been having the same problems for about a month now (i have a download speed of 6mb).
1st i started getting awful download speeds a peak times,round about 225kbps.....Last week it went back to normal (download speed).
Now however,certain webpages take an age to load.....Orange.co.uk,play.com, Amazon.co.uk/?tag=orangeprobcou-21&camp=6&creative=6786&linkCode=ur1"> Amazon.co.uk to name but a few....(no matter what time i try to access them)
Ive tried pinging these websites (via the ping command) ...All i get is the message "request timed out"......This happens with EVERY website that takes an age to load.
Joined: 31 Mar 2007Posts: 83Location: Leyton, North-East London
A month or two ago, maybe more recently, I began to notice that webpage downloads were hesitant in the evening. My speedtests still showed >= 7Mbps, with speedtest.net, DSLUK and Thinkbroadband, however.
My file downloads are still fast, but I think http traffic appears to be choked off at night. I think the ADSL2+ kit in the exchange is working well, but the Orange ISP servers are the bottleneck. I think they've been playing around with their internet gateway or whatever.
It's not the download speed that is killing you (us) ... it is the network latency ... it's a bit like turning on a long hose pipe ... you have to wait 5/10 secs after the tap is turned on before the water comes out ... once it is coming out it does so at the expected rate.
Orange are being remiss at addressing this ... it would seem they wish to blame it on "gaming" and use this as an excuse not to help anyone who might in anyway game ... actually it impacts all types of browsing as this thread shows ... it is just that gamers notice the lagging first
I am still persevering with trying to get Orange to acknowledge that something has happened in their network within the last month that has caused a rash of issues for a significant number of users ... Like hitting head against concrete wall, but only way to get the service back to where it was.
Bad form I know (replying to own post) but an update ...
Having finally contacted an engineer who appeared to appreciate the difference between speed and latency a set of checks was run that has identified (as well as slow speed) an "intermitancy" (latency lag) on my service ... he has ordered a more complete set of tests by the netowrk engineers to try and resolve this.
These test are due to be complete by the 9th December (damn, more waiting) at which time we shall see whether it is my system or, as it would seem from the myriad posts on these forums, a wider issue.
For anyone interested in trying to see speed/latency a website mentioned in another thread helps highlight this [ http://myspeed.visualware.com ] and gives some quite useful explainations of the results.
Somewhat quicker than they had indicated I had an email telling me they had fixed my problems ... however what they have actually done is halve my line speed without making a jot of difference to the latency issue
Tried calling customer service, got a very nice, but totally helpless lady who, over the sounds of the party in the background (laughing, shouting, all the really professional things you expect to hear from a call centre), offered me a call back from a technologically savvy chap on Monday ... I explained that having spent most of a week of work on holiday trying to sort this issue out I would not be in a position to talk to an engineer on Monday when I will need to be earning a living !!
Orange are a total waste of space ... their network is seemingly falling apart and their customer service people are having a party ... go figure
I have had this exact problem for about a week. Rang Orange support (in Mumbai) and they did not understand the problem, which is not download / upload rate but ping time. They closed my call, so I had them re-open it, but they were unable to fix, and wanted me to call BT to tell them to turn Interleave off.
I havemy MAC code now and will elave unless its fixed in the next 10 days or so.
Performance is ok in the morning about 05.30 but by evening time its almost unuseable.
Orange support sent me a load of things to try, but they are all to do with my internet / laptop set up rather than diagnosing problems at their end.
Anyone else got any ideas ? interested to see what the results of the tests are on the 9th.
I have had the same problem taking an age to get on certain websites also it has effected my voice chat on xbox live rang them yesterday and the tryed to fob me off with its my routers fault told them its not so they said they would look into it he took my mobile number and said they would update me.Got a message at 9 am this morning saying they belive they'ed fixed it its still the same, will try again later.is anyone pinging the websites and getting 100% packet loss?Which i was told is very bad and that somewhere along the line data is being lost. This started happening to me about 2 weeks ago so ill see what happens.
thanks
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