I've posted on here before about my ongoing issues with Orange Home Max. I signed up in April, had a working VoIP line for about one week and have been battling with their offshore support desk in complete futility ever since. I tried emails and snail mail to their UK office, but nothing ever did any good. I then made two complaints to ISPA, which I initially thought were being ignored.
However, in November I finally received a letter from the Orange compliance department, offering to release me from my contract without penalty. I've subsequently spoken on the phone to the same person who wrote the letter, and I have to say he's been extremely helpful. I told him I wanted to accept that offer and he gave me my MAC code on the spot. He's also monitoring the progress of migrating me onto another provider, to make sure that nothing goes wrong.
If only Orange had customer service like this in their first line support dept, these forums wouldn't need to exist and we'd all be happy punters. Techie problems I can cope with, but not poor customer service.
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