I see everyone is talking about not having email, I got home last night and had no internet connection and it had not been restored this morning, anyone else having a similar problem
Yes, mine went off yesterday and I have lost my internet & phone line through Livebox. I have been passed from pillar to post trying to contact them not happy at all.
This might be the last straw for me (a customer for over 7 years) to leave this provider. I can’t believe the level of customer service.
Does this upgrade affect the Livebox internet 2nd line status?
I see everyone is talking about not having email, I got home last night and had no internet connection and it had not been restored this morning, anyone else having a similar problem
Yes, mine went off yesterday and I have lost my internet & phone line through Livebox. I have been passed from pillar to post trying to contact them not happy at all.
This might be the last straw for me (a customer for over 7 years) to leave this provider. I can’t believe the level of customer service.
Does this upgrade affect the Livebox internet 2nd line status?
Yep no second line and no internet. I'm in Ellesmere Port (North West England). Rang my sister in Chester she had no connection. At work asked two people one on the Wirral one from North Wales and they cannot connect!
Rang 150 to get to the service status and as of 8am this morning it says No Problems with the Orange Broadband service!! Rubbish! I spoke to an 'overseas call centre' last night and was told it would be sorted in a couple of hours!
for at least a couple of days response was just a brief text "try again"
which just implied it was my problem not theirs!
eg corrupted settings, miss-typed email address/password, or what?
I receive via outlook express about my expected number of OK emails, but I have no means of knowing what is stuck/lost by Orange.
I use webmail settings to filter spam (c200/day) before it gets to OE. Orange spam filter is very effective, especially after some months of
training, now very few false pos/neg.
BUT ... I need access to webmail to catch/check the remaining few errors.
AND ... worrying having to rely on a cronked system:
- do outgoing get through?
- any inbound missing?
- why no public info on the home page?
Last edited by goshawk on Fri Nov 14, 2008 10:20 am; edited 1 time in total
One point that everyone must appreciate is that Orange do not carry out any technical engineering work themselves.
Orange only "manage" the sub-contracts.
This, that is contract management, is what Orange/Wanadoo have been particularly poor at for many years and is what results in the poor performance that we, the customers experience.
It is obvious that the sub-contractors currently working on the email servers have not adhered to their forecasted work schedule and Orange's poor contract management has allowed them to do this.
Joined: 14 Nov 2008Posts: 2Location: Greater Manchester (Wigan area)
I'm in Greater Manchester (Wigan area).
Internet connection fine, but no access to email. I didn't get any notification about the outage -- but it sounds like that's partly my fault !!
I never log into my Orange email account as I was already set up on too many sites using an old Freeserve one (now PAYG, but I keep it active by dialling in for a minute or so every 4 months -- it's my backup if my B/band goes, and I have a BT dialup for the same reason) -- and they don't send maintainance warnings to that account !! This is the third time in the last 12 months I've been caught out like this, and I'm seriously NOT impressed.
Just hoping the last email I sent went out OK, as it was on returning to my Inbox I lost access on Wednesday -- and it was passing on my details for someone to come and collect a freezer this afternoon. Going to have to assume he got the email and wait in, but won't be impressed if he thinks I've not responded and I find loads of 'thanks for nothing' emails when I get access back !!!!
Really wish they'd change the message to give some indication of when they expect access to be back.....
Joined: 14 Nov 2008Posts: 1Location: Buckinghamshire
At long last mine is up and running too (in Buckinghamshire). I presume that one and all are OK now (other than the inconvenience, loss of time and revenue).
It all works - again BUT, and this is a big but, it now identifies you to the recipient by your mobile phone number
e.g. your email shows as 07*********@orange.net instead of name.name@orange.net
At least that's what happens if you only use Orange.net
Talk about protecting security - this is giving more info to the recipient than you may want.
If you try to use the website to change the number to your name it says you already have that alias.
Doh!
Not sure if any one already posted this but i thought i'd share.
On any pop client your username before the upgrade was your phone number it now appears to be your <phone number>@orange.net.
I made this change and all my mail came in.
I think someone already posted that this is also the case on the web interface, not that its work reliably for me.
Thanks again to Orange for another job well done!!!! for a communications company they sure suck at doing that very job. After all they have every ones email address so they could have sent any email out explain the changes.
It all works - again BUT, and this is a big but, it now identifies you to the recipient by your mobile phone number
e.g. your email shows as 07*********@orange.net instead of name.name@orange.net
At least that's what happens if you only use Orange.net
Talk about protecting security - this is giving more info to the recipient than you may want.
If you try to use the website to change the number to your name it says you already have that alias.
Doh!
Yes, I saw this - ridiculous isn't it! I've tried to use the 'change account name' but it will only change the actual name, not the default send-as address. You can't delete or amend the default properly either.
I've sent a support call to webmail support @ Orange - we'll see if it gets sorted.
I'd advise you to do the same, log the problem in an email to:
I feel sorry for Orange customer services staff a lot of the time because they have to put up with the s**t, yet its the senior technical and management teams that have to be making the changes and getting their act together. At least if you copy the Executive Office in to complaints and problem reports, it tends to get put in front of those that have the 'clout' to make changes.
I've been complaining heavily to Orange for a few months over the appalling lack of support (online or phone1) for their Internet Everywhere mobile broadband service - you'd wonder at times if they even sold me this service by their responses.
On the upside, I did manage to get emails through to Hotmail and BTInternet addresses last night, for the first time in ages... how long they'll stay off the blacklists though, who knows!!!
Please please please ensure you complain and let the Executive Office know too - its the only way that our collective complaints will get through!
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