I have unlimited 8meg broadband, and i received a letter of complaint from Orange a week ago telling me i had downloaded too much (75 Gigs) and i was on a fair bandwidth usage limit .... they also told me i would have my speed capped if i persisted.
I stopped downloading heavily straight away and only used my computer for MSN, world of warcraft, cod4 and Three 5 min videos on youtube.
2 days after i received the letter, my line had been capped. I ran a speedtest at speedtest.bbmax and i have a downstream of 50kb/s and up of 30kb/s
Im not going to argue with Orange about this, im just curious to know ... does anyone know how long my line will be capped?
Unless Orange have changed the wording of these letters, you probably need to re-read it. Normally, if you get that letter, you will already be in line to be capped for a trial period (which they determine at random it seems!).
The letter then goes on to state that if,after they have re-instated your speed, you then go over the fair usage limit (which is 40GB per month or 50GB, depending how they feel) you will find yourself permanently capped.
You can read a detailed discussion on this issue in this thread.
Thankyou for the reply viao, and i did read up on the updated policy.
Orange gave me back full line potential this morning (seems i was only capped for 3 days), but i still find their idea of a "fair bandwidth usage" to be pathetic.
"if you are an ADSL Home 512K customer and you download over 5,000 music tracks per month or more than 30 movies per month and keep on doing this type of download every month, then you would qualify as a heavy user."
That applies to ADSL 512k ... im on 8Meg, surely the policy should differ for those who are paying more ... but still suggesting that the same policy applied ... 40-50 gigabytes is not alot of bandwidth ... especially if your running a server at home or small business, or if you have many users.
If there is a problem with line potential in the uk and customers are getting bad connections, i dont see it as the customers fault, or for the customer to be "punished". Everything grows in time and i think the fair bandwidth usage must aswell.
Im all for everyone to have a good experience, and get their moneys worth from their ISP but looking at some American download caps (ISP called Comcast) its 250gb ..... 2,592,000 seconds in 30 days. 250,000 MB / 2,592,000 = .096451 kbps ..... 0.96mbps at all times.
Thats on their unlimited package .... clearly Orange's view of unlimited differs dramatically.
Sadly the sensible ideas you have regarding proportional download limits when compared to speed mean nothing to a company who's only concern is the bottom line. It suits them to penalise you for making efficient use of the bandwidth they give you. No, if only we all wanted an 8mbs connection purely for downloading emails - they'd love us, and possibly take more interest in us too!
You cannot post new topics in this forum You cannot reply to topics in this forum You cannot edit your posts in this forum You cannot delete your posts in this forum You cannot vote in polls in this forum
