Had Orange engineers call me over the weekend asking me to turn off the Livebox for 2 hours so they could run a line test. Not been able to get above 1.7Mb since.
Called India this morning and they said that my line had been re-graded to 2Mb. Not happy to hear this sh1t again!
Called customer services to complain. They said that everybody on the CHIPPING SODBURY exchange has been regraded in order to avoid poor connections/drop outs.
Is anyone else on the CHIPPING SODBURY exchange reading this?? What is your experience?
Also interesting is that all the availability checkers I've looked at have reduced their predictions of speed, including Orange.
Most have been saying my line speed could be 4.5Mb, now they say 2 or 2.5Mb.
I called BT sales and they said they could not offer a better speed even if I moved my broadband to them.
So it looks like I'm going to be stuffed!
I plan to raise a complaint with ISPA just to see what response they can get from 'the networks'. Breath not being held...
I'm not on your exchange but pretty close at Downend, this is what Orange Executive Office told me :-
"With regards to your slow connection speed I passed your details to our
Critical Faults Team. The response I received confirmed the package you are on at present is a 2 Meg connection speed. However, in April your speed was reduced from 5 Meg to 2 Meg the reason for this was an automatic system sweep, which identified you were receiving a faster speed than the package allowed.
In order to increase your Broadband speed it is necessary to change your
Broadband package. I have offered to change your package to Broadband Plus charged at £12.99 per month, up to an 8 Meg speed, 2GB usage allowance, this also includes Wireless and Talk. I confirm should you accept my offer this will not enter you into a new contractual agreement."
The ironic thing is that I'm paying £17.99 per month so Orange want me to pay only £12.99 to upgrade to up to 8meg
_________________ An ex-Orange guinea pig
"The first third of our lives is ruined by our parents, the second third by 0range then along comes 02 and you die happy."
If they can't re-instate my service at a sync of 6656 (speed I was seeing was about 5800) that I was getting before April without the theoretical new supply contract then I'll move to Be.
It just a few clicks on the keyboard and they can change it back so if they're not willing to do that then I'll move.
Edit : do you think they've done the same to you as they've done to me ?
Because I don't know if anyone else on Downend exchange has had their speed downgraded....so it may be multilateral decision to downgrade some exchanges.
_________________ An ex-Orange guinea pig
"The first third of our lives is ruined by our parents, the second third by 0range then along comes 02 and you die happy."
Also interesting is that all the availability checkers I've looked at have reduced their predictions of speed, including Orange.
Most have been saying my line speed could be 4.5Mb, now they say 2 or 2.5Mb.
Just checked my number and postcode and I'm getting exactly the same.
It used to say "Your line is capable of up to 4.5Mbps".
Now it states "Your line is capable of 2.0 Mbps." and " ADSL is enabled up to 2 Mbps."
VERY STRANGE
_________________ An ex-Orange guinea pig
"The first third of our lives is ruined by our parents, the second third by 0range then along comes 02 and you die happy."
If they can't re-instate my service at a sync of 6656 (speed I was seeing was about 5800) that I was getting before April without the theoretical new supply contract then I'll move to Be.
It just a few clicks on the keyboard and they can change it back so if they're not willing to do that then I'll move.
Edit : do you think they've done the same to you as they've done to me ?
Because I don't know if anyone else on Downend exchange has had their speed downgraded....so it may be multilateral decision to downgrade some exchanges.
I was wondering if they had done the same thing, but we are on different packages. I'm on upto 8meg unlimited and that's been the case for 2 years, you seem to be on something else, that got caught in the 'sweep'.
I checked the BE website and they are only offering 2.8M to my post code.
Yeah, but help me out here - how can the line capability suddenly reduce over the night of 11th August?! What could have changed?
Orange commencing the upgrade to ADSL2+ ?.....or having problems subsequent to the upgrade and having to reduce bandwidth to each user to allow equipment to be taken down for a repair to be made ?
However, in April your speed was reduced from 5 Meg to 2 Meg the reason for this was an automatic system sweep, which identified you were receiving a faster speed than the package allowed:
Yet it's funny how Orange don't sweep speeds up. They would only give me the upgrade in speed my line was previously capable off at the end of my contract.
_________________ Ex Orange Customer
Now the future definately is bright
Yeah, but help me out here - how can the line capability suddenly reduce over the night of 11th August?! What could have changed?
Orange commencing the upgrade to ADSL2+ ?.....or having problems subsequent to the upgrade and having to reduce bandwidth to each user to allow equipment to be taken down for a repair to be made ?
They upgraded to ADSL2+ a month or 2 ago. Seemed to go well as reported here. Speed even picked up for a while, then settled back to normal.
Could have a point on the subsequent issue though.
I've lodged a complaint with the ISPA as of today. Will post back with any results.
What is a shame is that of the 14,000+ homes that Chipping Sodbury serves, no one else seems to read this forum!
2nd phase complaint lodged with ISPA today. Got this email back:
Thank you for contacting ISPA.
As you have made a complaint for the second time about this member of ISPA, the complaint could now be escalated to CISAS.
CISAS is an external dispute resolution scheme; the arbitrator's findings will be legally binding on the ISP.
I have forwarded this complaint to the offending member for them to issue you with a CISAS reference number within 5 working days. Please note you can only file a complaint with CISAS, if you have been given a CISAS reference number by your ISP or your complaint is more then Three months old from the first time you complained to the ISP.
The member may try to resolve the issue within that time, but if you are not satisfied with the resolution offered, the member needs to issue you with a reference number once the 5 working days have expired.
Please visit the CISAS website www.cisas.org.uk to file the complaint. If you have any questions regarding filing a complaint with CISAS, please contact the scheme on 020-7421-7432.
However if the member does not contact you within the time period given, and your complaint is not yet Three months old and you cannot take it to CISAS, please visit the ISPA website www.ispa.org.uk, to fill out the third online complaints form. ISPA will try further to resolve the issue.
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