I had a problem several months ago & BT eventually replaced our land line. However since this the internet speed is way slower than before (had upto 3.5mb whereas i'm only now getting 736kb).
Both BT & Orange refuse to accept that theres a problem & i'm stuck in the middle. After probably 10 attempts by email or phoning them up Orange finally agreed that my upstream/downstream speeds were too slow & an Enginer would contact me but they never did *bangs head agaisnt the wall for the umpteenth time*
My info is:-
ADSL firmware version : A2pBT009c1.d17d
Connection mode : G.DMT
Type : Interleave
Noise margin (dB) : 15.4
Attenuation (dB) : 54.0
Attainable download rate (kbps) : 832
ADSL status : Connected [0]
Unexpected result received when querying the network to find your services connection details. Please try again shortly, but if this problem persists raise the issue with your service provider.
I've tried changing filters, cables, factory reset the Livebox, BT master socket, used SG TC Optimzer & nothing has helped.
I had it working at 3.5mb before my line fault & nothing has changed here so why isnt it the same speed after they fixed it!!!
And most annoyingly why dosnt anyone at BT or Orange help & blame each other!
Test1 comprises of Best Effort Test: -provides background information.
Your DSL connection rate: 736 kbps(DOWN-STREAM), 448 kbps(UP-STREAM)
IP profile for your line is - 500 kbps
Actual IP throughput achieved during the test was - 421 kbps
If you wish to discuss these results please contact your ISP.
If you are experiencing problems with specific applications, servers or websites please contact your ISP for assistance.
Your test has completed please close this window to exit the performance tester.
Having read further posts i guess my exchange has been LLU'd then & theres sod all I can do about it other than join another ISP!?
Consider whether your line is capable of a higher speed. If you are a long way from the exchange you may be obtaining your best speed. Check here and tell us what BT say about the speed you can get:
http://www.adslchecker.BT.com/...er.welcome
Check your line hasn't been capped because you exceed the download limit. There are reports that Orange are putting the cap on all the time instead of the hours of 6pm til midnight.
Joined: 09 Jan 2008Posts: 27Location: Bedfordshire
If you speak to BT they should be able to tell you what the maximum speed your line is capable of by running a simple test. You could always be a bit devious and suggest you are thinking of moving to BT and asking what speed they can deliver.
When I had a problem with Orange and stated they needed to send out an engineer they wouldn't so I left them and moved to another ISP. When I reported the same fault to the new ISP they immediately dispatched an engineer who fixed it within 30 mins, i'd been off for a month by this stage. The engineer did mention that Orange didn't like tasking the engineer as they had to pay for his time and would it seems rather lose a customer than pay to fix a fault.
I fear you're right because last night I phoned up Orange and asked for my MAC code & they gave it to me with no quibble. They actually sounded resigned to the fact & probably bored of giving them out.
On at least 3 previous occassions on asking for my MAC code from Otange they've always bent over backwards, lowered my cost etc but not this time!!
Speaks volumes...........
I really cant be bothered in changing ISP as for the previous 4 years i've had no problem with them & would have actually recommended them but i guess I have no choice but to go elsewhere now.
What a bizarre way to run a business by annoying loyal customers that they're forced to taked their business elsewhere.
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