This is the latest update on my situation for anybody who is interested.
The engineer failed to arrive. Orange say there still isnt a fault on the line but they are now saying an engineer will call at 12pm tomorrow.
Having had enough, I rang up and requested a MAC code. Lo and behold, within 2 hours of that call, the internet is working perfectly with the phone on the hook.
The line is still very noisy though, so ive asked them to confirm to me by email that the engineer is coming.
I have already cancelled the direct debit so if no engineer shows it stays cancelled.
PS No offence but could we keep this thread on topic?
PPS Here are my line stats for anyone who might know what Orange are up to
I noticed that earlier on in this thread, you posted your IP address.
Not a good idea to post the whole address (security) but can you confirm that you are still on an address that starts 91.111.??????
It seems that most of us with that address sequence are experiencing problems of one sort or another.
_________________ An ex-Orange guinea pig
"The first third of our lives is ruined by our parents, the second third by 0range then along comes 02 and you die happy."
I noticed that earlier on in this thread, you posted your IP address.
Not a good idea to post the whole address (security) but can you confirm that you are still on an address that starts 91.111.??????
It seems that most of us with that address sequence are experiencing problems of one sort or another.
Thanks for the tip, i hadnt noticed id posted that.
My address recently has been starting 91.111 but since its started working again its 91.110.
I am still noticing that the connection mode keeps changing between G.DMT, ANSI, ADSL2 and ADSL2+.
Ive also noticed that it alternates between interleaved and fast. I would have thought if my line is unstable then they would leave interleaving on.
I also seem to only hold sync when the connection speed is 608 kbps down.
I havent a clue what are Orange are doing but its all very odd. reminds me of when they first put LLU in my exchange in 2006.
If you use http://www.thinkbroadband.com/...tools.html and click on "What is my IP?" it will probably result in a description similar to "unallocated-111-0.orangehomedsl.co.uk"
Whereas it should resolve to something like "Bristol-AVN0950-BAS0001.orangehomedsl.co.uk"
_________________ An ex-Orange guinea pig
"The first third of our lives is ruined by our parents, the second third by 0range then along comes 02 and you die happy."
I am still noticing that the connection mode keeps changing between G.DMT, ANSI, ADSL2 and ADSL2+.
Ive also noticed that it alternates between interleaved and fast. I would have thought if my line is unstable then they would leave interleaving on.
I also seem to only hold sync when the connection speed is 608 kbps down.
I havent a clue what are Orange are doing but its all very odd. reminds me of when they first put LLU in my exchange in 2006.
The general instability indicates a serious problem with their servers and/or routers, as you say it's exactly like when they implemented LLU, for me that was 2005......3 years on and I'm seeing almost the same problems.
I think interleaving is controlled by BT even on LLU and is possibly automatic so that's why you're seeing it go on and off.....the signal/line is erratic.
_________________ An ex-Orange guinea pig
"The first third of our lives is ruined by our parents, the second third by 0range then along comes 02 and you die happy."
If your home phone line is a BT one not an Orange one (I presume they exist) then I'd log a fault on 150 and deal with BT direct if there is noise on your line. They should be able to come within a half day window, and you will see the fault record on your BT bill. I'd be very surprised if BT can commit to an exact time like that, and may just be more BS from Orange
Let us know if they don't come. You may have a similar problem to us and your phone line may actually die soon. Also, when people call you, are the rings as normal or do they break up?
_________________ Ex Orange Customer
Now the future definately is bright
If your home phone line is a BT one not an Orange one (I presume they exist) then I'd log a fault on 150 and deal with BT direct if there is noise on your line. They should be able to come within a half day window, and you will see the fault record on your BT bill. I'd be very surprised if BT can commit to an exact time like that, and may just be more BS from Orange
Let us know if they don't come. You may have a similar problem to us and your phone line may actually die soon. Also, when people call you, are the rings as normal or do they break up?
My phone line is with Orange not BT. Worst mistake ever.
According to a named person in the faults department in belfast, the engineer is definitely coming today between 1 and 6pm.
The phone ring seems normal.
Heres the latest stats, upstream speed that seemed fixed has halved????
ADSL firmware version : A2pBT009c1.d17d
Connection mode : ADSL2+
Type : Fast
Noise margin (dB) : 11.9
Attenuation (dB) : 50.5
Attainable download rate (kbps) : 811
ADSL status : Connected [0]
Joined: 12 Jun 2006Posts: 907Location: Weston-super-Mare, UK
nhyder wrote:
If you use http://www.thinkbroadband.com/...tools.html and click on "What is my IP?" it will probably result in a description similar to "unallocated-111-0.orangehomedsl.co.uk"
Whereas it should resolve to something like "Bristol-AVN0950-BAS0001.orangehomedsl.co.uk"
pdoherty76
Well done - can you give us the details as outlined by nhyder? - now you have a new connection.
After a few minutes up the pole outside our house he left. Internet connected first time,
Nice - sounds like roughly what they did to us too. There's a box near the top of the pole, with a bit of wire that seems to hook up to the circle that goes round the top, and from there the line to your house. They replaced the wire between the box and the circle I think
_________________ Ex Orange Customer
Now the future definately is bright
If you use http://www.thinkbroadband.com/...tools.html and click on "What is my IP?" it will probably result in a description similar to "unallocated-111-0.orangehomedsl.co.uk"
Whereas it should resolve to something like "Bristol-AVN0950-BAS0001.orangehomedsl.co.uk"
pdoherty76
Well done - can you give us the details as outlined by nhyder? - now you have a new connection.
Keith
Every IP address has been 91.109 since the problem was fixed. Ive resynced a few times and so far the IP addresses are normal
After a few minutes up the pole outside our house he left. Internet connected first time,
Nice - sounds like roughly what they did to us too. There's a box near the top of the pole, with a bit of wire that seems to hook up to the circle that goes round the top, and from there the line to your house. They replaced the wire between the box and the circle I think
Sounds like it but he said there is some interference to the junction box so an underground engineer is going to sort that tomorrow.
So far so good, we still have a bit of interference but BB working well.
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