Since last Monday our @ light on the livebox has been flashing very fast. Clearly this shows lack of ADSL signal to the router.
The Indian customer service/technical support centre is appaling - probably the worst I have ever experienced. They also often cut you off mid call for no reason!
What makes them extra annoying is going through full diagnostics EVERY TIME YOU RING! I wish they would just look at the notes and update me on the fault progress.
We had thought everything was fixed when the @ light started flashing slowly (on 3 occasions now). Each time I have entered the username/password on the livebox config page, but the connection does not last long - minimum 2 minutes, maximum 1 day. Currently we have been with a fast @ light since Sunday afternoon...
I have tried a different router, filter, in the test socket, bypassing filter with old dial-up cable, but the problem persists. Orange tell me that the "line test" indicates a network fault, however they "are not able to explain technical things" so cannot say any more about the fault. Argh - they are meant to be the technical support department! They then tell me that "it is impossible to speak to the engineers directly". This is now exceptionally frustrating. Surely the line test reporting a fault means that the setup at our end is OK (or at least there is some sort of outstanding fault on their part of the network?!). Thus it is ridiculous to keep suggesting changing filters etc. when they can see an outstanding issue!
Is it not possible to speak to someone in England about this, who understands the system??? Surely that is not too much to ask of a telecommunications company?
Does anyone have any idea what is going on with our connection which worked fine for months, and then suddenly stopped working?
And as for someone ringing me back...no one has rung for a week, despite me giving them my mobile number 3 times...
Is it not possible to speak to someone in England about this, who understands the system??? Surely that is not too much to ask of a telecommunications company?
Does anyone have any idea what is going on with our connection which worked fine for months, and then suddenly stopped working?
You have to ask nicely to speak to the UK-based support, then demand forcefully when they refuse to transfer you.
This site is full of threads going back 2 years of people asking similar questions to you. The answer could be any one of many reasons.
When you have a connection, post your router stats because sometimes that can give an indication.
Is it not possible to speak to someone in England about this, who understands the system??? Surely that is not too much to ask of a telecommunications company?
Does anyone have any idea what is going on with our connection which worked fine for months, and then suddenly stopped working?
You have to ask nicely to speak to the UK-based support, then demand forcefully when they refuse to transfer you.
This site is full of threads going back 2 years of people asking similar questions to you. The answer could be any one of many reasons.
When you have a connection, post your router stats because sometimes that can give an indication.
your only solution is to do what other people do leave Orange they don't give a toss about their customers
Make sure the first thing you say is "can I have my MAC code please". This should get you transferred. You can then explain the problem to them. I did this when I was LLU'd and had speeds of 50kbps. At least that got my problem sorted to fashion, although they were very rude with me on the phone
If you're out of contract, I'd act on your MAC code and move on. If you're in it, you probably wouldn't be able to leave due to contract breach until about a month from your first call about the problem. Some people have been known to act on their MAC code within contract then fight Orange for the money they are being asked for on grounds of breach of contract.
Hope it all goes well for you
_________________ Ex Orange Customer
Now the future definately is bright
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