I may be being a bit cynical but, I reckon they have connected me at the slowest speed possible because I've requested a MAC code and they know I'm leaving
To be honest it's usually the other way round - line speed usually increases to try and get you to stay
I hope you didn't take up and 6 months free and that you're out of contract and move to another ISP soon and good luck
_________________ Ex Orange Customer
Now the future definately is bright
Joined: 18 Aug 2008Posts: 38Location: middlesbrough
ue to big system problems latly Orange have encounted problem with move house process with customer who keep the same number. because on the issue the markers havnt been moved off the line. yes its a big problems but things happen get over it and think postive
a solution to the issue has been found and will now take 15 working days to provision the line from the day the special provisioning reliase what has happened
_________________ Here i am someone who does care about the issues people have i will try and help people
ue to big system problems latly Orange have encounted problem with move house process with customer who keep the same number. because on the issue the markers havnt been moved off the line. yes its a big problems but things happen get over it and think postive
a solution to the issue has been found and will now take 15 working days to provision the line from the day the special provisioning reliase what has happened
yes i do and go for it 3 weeks and yall be up and running and then complain and get a new package 12 month contract 9.99 a month with 6 months free.
My BB has already been down for 6 weeks, I'm not waiting another 3 to be reconnected. If there was a known problem with the moving house process shouldn't I have been told this at the start and given a realistic estimated connection date rather than being fed BS? I've made countless calls to Orange customer "support", wasting my time and money, throughout this ordeal.
Hopefully this will all be over soon as I requested a MAC code on 8/8/08 (yes, its over the 5 working days) and Orange told me to phone them back on the 19th as they were having problems. Thats tomorrow!
As for your advice to complain for 6 months free: no thanks. I've signed up to o2 (now Sky) where I will recieve 16meg for £10 p/m (without complaining) and I'll be happy with the knowledge that, if things do go wrong, I'll be helped by someone from this country, who can speak my language and who actually cares.
Joined: 18 Aug 2008Posts: 38Location: middlesbrough
16 meg from o2 (now Sky) lols hows it feel to live next to an exchange? you are very lucky if you get the full 16 meg
and with Orange and the same any provider you pay for upto 8 meg (its not garenteed)
also if you are part of the move house mess up then 1 you do not have broadband provision on your line therefor the MAC will not work and 2 there will be a marker on the line so ya cant go with another provider.
you need to ring and make a formal complaint (this will be with a uk department this might get ya somewhere
_________________ Here i am someone who does care about the issues people have i will try and help people
After 7 weeks of waiting for Orange to get the finger out i'm now connected at 13meg down 1.1meg up with o2 (now Sky). WOOHOO-again!
LOL, Orange sent me an email, on the day o2 (now Sky) connected me, to say that they were "pleased to inform me" that I'm now connected with them. WTF?
I'll be on the phone to them tonight to tell them where to shove it.
I cant praise o2 (now Sky) enough- they kept me updated throughout and delivered on time. When i called them up regarding a problem I had accessing the router config menu they helped me very efficiently and truly did seem to care.
Thats the difference between having a freephone helpline(o2 (now Sky)) and having a paid-by-the-minute keep-you-on-as-long-as-possible "help"line.
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this might get ya somewhere
