That's really odd, because I was given my MAC code verbally earlier in the week, and the format was as follows:-
XXXXZZZZZZZ/XXZZX (which appears to be the same format as the MAC code which in your experience is invalid!!).
As far as I'm aware, this has been accepted by the new ISP. However, two days later (today), I received a text and two emails from Orange providing me with a MAC code, but the end part (after the slash) was different to the verbal MAC code I'd been given earlier in the week!
I phoned up the new ISP that I'd already given the original MAC code to, and upon checking, he confirmed the MAC had been processed fine, and that there were no problems apparent, and my new service should be activated next week. He told me to ignore the text and emails from Orange!
I have no idea what these idiots are playing at, quite frankly. They obviously don't know their a***s from their elbows. I hope against hope that there's no way it can suddenly become invalid once having been accepted by the new ISP. It would be typical if it did go wrong though.....I'm almost expecting it!
And it gets worse...I recieve a phone call today telling me the reason my MAC codes are all invalid is because they have moved me onto the LLU and they have absolutely no idea when they will be able to provide me with a usable one.
Only way to get away it seems is to completely cancel my account which is gonna make getting to another ISP a pain in the rear...
Complained to the ISPA and gonna do the same to ofcom...this is just....*growls*
Joined: 13 Aug 2006Posts: 1689Location: Marylebone Central London
Remind them they are acting illegal and that you are going to report them and get the agents name that told you, if this was the case why issue you with invalid ones, its their usual stalling tactic.
_________________ ex Freeserve/Wanadoo/Orange Blog
As you can see they can comprise of either 17 or 18 digit alpha numeric characters.
The MAC code is generated by BT at the request of the losing ISP, and is then passed to the gaining (New ISP) and in most cases facilitates a seamless switchover. Not all ISP's accept incoming LLU migrations and they often say the MAC code is invalid in these cases.
A line may be in the process of being migrated to LLU, and if that is the case the MAC code will be invalid as there is work being performed on the line. In this instance a new LLU MAC code would need to be issued once the engineering work has been completed.
I know that a few weeks ago that there was a system hiccough where incorrect MAC's were issued and that Orange requested new MAC codes which were sent out, however in most cases the orignal one worked.
If I were you I would contact the ISP you are moving to, and ask them to check how the migration is proceeding.
As you can see by the above examples, there are no 18 digit MAC codes ending with 2 letters. If it is incorrect they should be able to cancel that migration, and then try again with a new MAC code.
_________________ The best & most beautiful things in the world cannot be seen or even touched. They must be felt with the heart. Helen Keller
As you can see they can comprise of either 17 or 18 digit alpha numeric characters.
The MAC code is generated by BT at the request of the losing ISP, and is then passed to the gaining (New ISP) and in most cases facilitates a seamless switchover. Not all ISP's accept incoming LLU migrations and they often say the MAC code is invalid in these cases.
A line may be in the process of being migrated to LLU, and if that is the case the MAC code will be invalid as there is work being performed on the line. In this instance a new LLU MAC code would need to be issued once the engineering work has been completed.
I know that a few weeks ago that there was a system hiccough where incorrect MAC's were issued and that Orange requested new MAC codes which were sent out, however in most cases the orignal one worked.
If I were you I would contact the ISP you are moving to, and ask them to check how the migration is proceeding.
As you can see by the above examples, there are no 18 digit MAC codes ending with 2 letters. If it is incorrect they should be able to cancel that migration, and then try again with a new MAC code.[/quote]
Cheers for the help and advice guys, ya know this would be SO much simpler if the two ISP's just handed the MAC between them without using me as a middle man...
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