Hi all, first time here & i can't believe there is actually a whole website dedicated to Orange problems is Orange really that bad?
Anyway my problem is not with Orange exactly but with BT & was after some advice on what to do. To cut a long story short BT have terminated my phone line even though i paid the bill in time, the idiots. So basically i have no phone line & no internet & was forced to create a new account with BT. Today my new account was activated & i now have a phone line again.
However im currently at work at the moment & was informed by a family member at home today that the internet is not working & the two lights on my Belkin router are not on, the two lights being the internet globe & phone symbol as far as i can remember. So am I right in thinking the router is not picking up on the phone line so would this be a problem i will need to discuss with Orange? Is it possible that the BT phone line has to be reactivated by BT for internet or something? Or could it be BT have moved my phone line to a different exchange & Orange are sending my internet to a different one?
Excuse my ignorance but im not that clued when it comes to things like this, if anyone could help me out it would be greatly appreciated.
Also im not sure if this means anything but im on an old Wanadoo package, 1mb.
When your line was cancelled it would automatically order a cease on the broadband. You'll need to call Orange, tell them what's happened and ask that they check with provisions on the state of your line and if needed to reprovide it.
When your line was cancelled it would
automatically order a cease on the broadband. You'll
need to call Orange, tell them what's happened and ask
that they check with provisions on the state of your
line and if needed to reprovide it.
Hi Elhana, thanks for you're response. I phoned Orange
last night which was very painful when will these
companys realise i do not want to talk to someone who
can just about speak english & blatenley reading from a
script.
Anyway, after being told to reconnect everything in my
house i finnaly got through to someone with a bit of
sense, i explained the situation clearley which went a
bit like this:
my BT line was cut off
no phone line / internet for a week
was reconnected today the 3rd April with BT however i
have:
different account holder name
different account number
BUT same address & same number
Has this affected my service?
After i was quite blunt he put me on hold & spoke to
someone higher up & came back to be & told me to ring
another department & get them to test my line which is
what i wanted in the first place.
Got through to them & someone put me on hold & told me
what you've basically told me which is when my BT line
was terminated they ordered a cease on the broadband.
Orange have now put a broadband re-order on the line & was told it will be working again in seven to ten working days.
What i would like to know if you can help me is why does
it take so long? & Why is this procedure in place exactly? I have an idea why but i may be wrong.
As for overseas call centres, Orange is limiting the hours for UK Customer Support, in the next few weeks to 7am-5pm, and downsizing significantly the current staff on 7-5. If you hate it now, you'll hate it even more in the future. That and the price increases for non LLU customers, I don't see how this company will survive.
Long time no hear 127!
I agree agree with your sentiments about pricing for non LLU, and thanks for the news from inside about the call centre hours reducing
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