We moved house on 18 Feb and since then have not been reconnected to the internet. Despite call after call after call, we are no further forward towards getting reconnected. Despite promises to return our calls, speak to BT and get us a date, blah, blah blah.
Its got so bad now that if we even see an Orange logo we both start talking through gritted teeth (A leaflet came thought the door the other day - glad neither of us saw the delivery person, LOL). In fact we nearly had our first row in 2 1/2 years trying to discuss the way forward....
Anyway I digress. I have kept a list of the phone calls made, the connection dates that haven't materialised etc etc, who are the best people to complain to? Have people had any results complaining to Ofcom?
Secondly, we do in theory have a contract with Orange as we took the livebox out about 8 months ago. At what point legally are they not honouring their contract to us, in other words when can we tell them to stuff.......er come and collect their livebox and give us a MAC code?
Any advice would be appreciated?
Are you still within your minimum contract period? You say you opened the livebox box 8 months ago, but it sounds like that was out of curiosity. They've had a reasonable amount of time now to get you up and running, so I would say they've breached their side of the contract.
What I would do, assuming the house you've moved to doesn't have broadband already, is to sign up with someone else before Orange take control of your line. In that case you won't need a MAC code. In rare circumstances ADSL can be left active on a line. My mother-in-law's house had freeserve on the line. Considering they were a Wanadoo/Orange predecessor it was quite easy for her to get the tag removed
Yes we are still within the minimum contract period. There was a Talk Talk tag on the line when we moved in which meant that BT were unable to connect us for the first 14 days. So in fairness we could hardly expect Orange to do anything. However, the tag was removed on 6 March. since then the OH has been ringing on a regular basis to try and establish when our connection will be made.
The call centre gave us a date of 25 th March because they say they are totally reliant on BT. However, the 25th March came and still no reconnection. So calls have been made every day since to try to find out what is happening now...of course if you get a name, the person is always on a break! They seem to take rather a lot of breaks and we are no nearer getting our connection up and running, bearing in mind that this is being paid for!
So now rather than sit and wait for nothing to happen, I think we need a plan of action.....after reading around it seems the first place we need to go is the resolution centre? From what I can see we cannot make a complaint until we have approached them?
As for anyone else who may have a morbid curiosity to open a livebox I would suggest if you are considering a house move that you don't do it!!!
You cannot post new topics in this forum You cannot reply to topics in this forum You cannot edit your posts in this forum You cannot delete your posts in this forum You cannot vote in polls in this forum
I would suggest if you are considering a house move that you don't do it!!!
