We've not been able to take payment for your home package.
It's probably something simple like your credit card's expired, or your bank details aren't quite right but we've had to add a £5 late payment charge to your account.
It's easy to fix, just give us a call on 0844 873 8586* any time of the day, any day of the week, or if you're on one of our starter package you'll need to call us on 0844 871 0079* between 7am and 11pm, any day of the week.
If you're on our discounted broadband package with an Orange pay monthly mobile contract, you'll need to call 150 from your mobile phone for free; lines are open all day, every day.
Please call within 5 days, otherwise your home account could be closed, and you'll lose access to your home services.
Thanks,
Customer Support
Ive spoken to them...set up a new direct debit. do i still have to phone them again?
I don't think so. I changed bank accounts and got a similar email, and I certainly wasn't calling them on the 0870 number to confirm it and I haven't had a problem
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