and so, they've lowered me to 0.6MB. It worked fine for Three years at 1.45MB, but they say I can't have anything faster than 0.6 because it was damaging the line?
If this is total bullshít, should I complain in writing? Should I complain to ISPA? Is it possible at all that the line was being damaged by my connection?
If this is total bullshít, should I complain in writing? Should I complain to ISPA? Is it possible at all that the line was being damaged by my connection?
Complain.
Ask them to identify, technically, exactly why your line is being damaged by the 1.45Mb connection and state that if the explanation is not forthcoming then they will be not only in breach of OFCOM guidance on code of practice but also in breach of contract.
They are blatantly misinforming you and therefore misrepresenting their broadband supply status.
I've never heard such a load of twaddle....but it is typical of inadequately and/or poorly trained CS staff based in India.
Just like Golf Girl's post last night :
"I spoke to a chap from Orange customer services dept. this evening and he told me that in calculating the connection speed, both of these figures are added together and therefore 540 + 180 = 720 which is almost 1024 and therefore this is a reasonable result for a 1MB connection. Is this true?!"
Orange's purchasing/contract outsourcing management have a lot to answer for.
This didn't come from India, it came from the UK. The man who rang me was in the Middlesbrough area (phone number they rang from was 01642 732 800).
I am a fairly long way from the exchange, maybe it is possible that a fast connection speed can damage the line (burn it, they said) but I will find out.
I am a fairly long way from the exchange, maybe it is possible that a fast connection speed can damage the line (burn it, they said) but I will find out.
Yes I suppose if the signal travels too fast over that length of cable the heat generated could melt the casing
I guess if they slowed it down enough the casing could freeze and then could crack up......just like I am writing this.
_________________ An ex-Orange guinea pig
"The first third of our lives is ruined by our parents, the second third by 0range then along comes 02 and you die happy."
"It’s faults or line damage in the pots unused at 1 or 2Mbps that crop up when people upgrade and as annoying as those may be, BT engineers only have to seek to provide a stable, 64kbps service under OFCOM regulations. If it’s stable but slower than your grandma you’re pretty much stuck with it."
Not necessarily....depends whether you're on LLU or Ipstream Max, I don't think you've identified which you are on. Post some line stats and try to run www.speedtester.BT.com (this won't run if you're on LLU) if you can run it, post the result.
The important point is that Orange have told you a load of bo77ock$ when they said "a fast connection speed can damage the line (burn it, they said)"....this is an blatant lie.
What is true, is that a damaged line (there are many causes of this) will prevent you maximising the connection therefore Orange (or BT) reduce the speed to a level that the line can consistently handle.
Joined: 13 Aug 2006Posts: 1689Location: Marylebone Central London
Perhaps you should state to them that the only thing that will damage your line is the extortionate rates they are charging you to ring up and listen to their ridiculous excuses.
_________________ ex Freeserve/Wanadoo/Orange Blog
I think the man who phoned me just explained in a Janet and John way what was going on with the line and what he meant was, the connection would be unstable ("damaged") at a higher speed. You know how they talk to you.
It actually costs me nothing to phone broadband support, because I dial 150 from my Orange mobile. It tells me I'll be charged at the national rate when it transfers me to tech support, but I don't pay anything.
I've got 12 more months of my Orange broadband contract. I'm happy with the VOIP phone and the mobile, it's just the broadband that's crap. The customer service I've had on my Orange mobile has always been great, it's the opposite of broadband. I think Orange know people won't leave them because the VOIP & mobile & broadband tie-in deals are so cheap.
What I want is my speed back, or at least 1MB, not another argument with them. How can I get that?
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I've not included my IP address of course. Yes I know it's a noisy line.
Should I write to Orange and tell them what's happened, ask them to put the speed back up (to 1MB at least) and say I don't mind if the line becomes unstable? I can't see what else I can do. I don't want to ring India again and the man who phoned me said he was closing the fault anyway.
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Yes I suppose if the signal travels too fast over that length of cable the heat generated could melt the casing 
