Can someone get me out of my contract with this bunch of cowboys, if not just tell me what's happening..... I got my livebox this Friday so far it's 20:41 on Sunday and I've made 10 calls to India and wasted my weekend. I now know what they will ask me to do before they ask me now.
I've been with two different ISP no isuses... Apart from a load of mis-selling about being able to use the livebox for calls when the PC wasn't switched on and not telling me that the livebox needs to be a the main BT socket. The connection when it works goes on for between 1 and 60 minutes then loses all connection. The light is on and it says its connected but it won't get me online.
I can't disable and enable everytime which is what they ask me to do!!!!! oh yes now it's my firewall and antivirus I need to disable it to go oinline LOL not.
Is this a problem with the livebox ?as they will not take responsibilty they are talking a load of B*****ks and want £208 to get out of the contract.
Please can some advise me if I had found this forum first I would have never signed up.
But it'll be the best £208 you ever spent......I would suggest it's a cheap price for a quiet life and your sanity.....bite the bullet and cancel, you will not regret it.
Can someone get me out of my contract with this bunch of cowboys, if not just tell me what's happening..... I got my livebox this Friday so far it's 20:41 on Sunday and I've made 10 calls to India and wasted my weekend. I now know what they will ask me to do before they ask me now.
I've been with two different ISP no isuses... Apart from a load of mis-selling about being able to use the livebox for calls when the PC wasn't switched on and not telling me that the livebox needs to be a the main BT socket. The connection when it works goes on for between 1 and 60 minutes then loses all connection. The light is on and it says its connected but it won't get me online.
I can't disable and enable everytime which is what they ask me to do!!!!! oh yes now it's my firewall and antivirus I need to disable it to go oinline LOL not.
Is this a problem with the livebox ?as they will not take responsibilty they are talking a load of B*****ks and want £208 to get out of the contract.
Please can some advise me if I had found this forum first I would have never signed up.
Sounds like it could be something to do with your channel number... Try changing it..
I've had no problems with Livebox or Orange for that matter... Windoze is ****ing me off at the minute, but nothing a hefty hammer can't solve...
Can someone get me out of my contract with this bunch of cowboys, if not just tell me what's happening..... I got my livebox this Friday so far it's 20:41 on Sunday and I've made 10 calls to India and wasted my weekend. I now know what they will ask me to do before they ask me now.
I've been with two different ISP no isuses... Apart from a load of mis-selling about being able to use the livebox for calls when the PC wasn't switched on and not telling me that the livebox needs to be a the main BT socket. The connection when it works goes on for between 1 and 60 minutes then loses all connection. The light is on and it says its connected but it won't get me online.
I can't disable and enable everytime which is what they ask me to do!!!!! oh yes now it's my firewall and antivirus I need to disable it to go oinline LOL not.
Is this a problem with the livebox ?as they will not take responsibilty they are talking a load of B*****ks and want £208 to get out of the contract.
Please can some advise me if I had found this forum first I would have never signed up.
1. You can use the livebox and make calls when your computer is off, i dont think there is any mis-selling, just mis-understanding, maybe you have not grasped how the livebox works.
2. If the livebox is not in the main BT socket or a BT socket then the internet would obviously not work. It is common sence to have the livebox plugged into a BT socket all the time. The second line service goes through the livebox. Maybe this will explain it a bit better
Second Line -------> Livebox -----> BT Line/ Home Phone
If the @ light is on and you are loosing connection it might be wise to check your computer, it may not Be Broadband at fault, trying using the ping command, ping google and a few other websites.
Log into config pages and see what your broadband status is in there. Orange will not take responsibility if it is not thier fault.
Hi,
Read your post. I've signed up at Xmas, tried to plug in at start of feb (when i bought a PC) - i get the fast flashing @ light, all the time, ever since it got plugged in, in every socket in the house, everything removed...the usual Orange story.
Many phone calls to India, currently on my second line test, which still won't resolve the issue.
Now, here is the issue:
1. You are in a contract with Orange to supply you with a service - broadband.
2. The supply of services is covered by the sale of goods act 1982
(http://www.tradingstandards.gov.uk/cgi-bin/calitem.cgi?file=ADV0015-1111.txt)
3. ConsumerDirect (the consumer side of trading standards) will direct you to write to your service provider:
include:
"You have a duty to provide me with a service to a satisfactory standard and as agreed or I will hold you in breach of contract according to Sales of Good Act. I give you 7 day to rectify this problem or I will hold you in breach of the contract"
Now, i have been speaking to Orange, (in the UK) when i ask to leave stating they are rubbish and have not provided me with a service.
They state they have 30days to remedy a problem. I have looked at the contract and it does not state that - it doesn't say anything on this matter at all. Further conversation with trading standards/consumer direct reveals that you can't be held to a clause which isn't there.
I think you have to give them "due time" to remedy a problem and provide you with the service you agreed to (If you hired a car - a mercedes and got a 20 year old clapped out fiesta you wouldn't be happy and you'd cancel it).
Send them the letter listed above, giving them 7 days to fix the problem, and to provide you with the service you signed upto. etcc. etc..
There is OFCOM, ISPA, but the real people are CISAS - info here:
The 30 days to fix it is more an internal policy rather than a contractural agreement, still yes, there has to be reasonable time allowed to correct a problem.
Exactly, so when i an "internal policy" contractually binding? They can't hold you to something which is internal policy surely.
No, not unless within the T&Cs there is a reference to "any current internal policy" having some importance. But generally in consumer law the supplier must be allowed a reasonable time to correct any problems.
In the case of broadband I would suggest that if an ISP identified the cause of a problem within 7 days and informed the user that it would take 14 days to correct it then that is reasonable, taking into account the complexity of telecommunications.
from what i hear if there is a "problem" then Orange will try to fix it, if for around 30 days they are unable to then its easy to cancel, however if the problem is at your own end then no cancelling it out of the question
from what i hear if there is a "problem" then Orange will try to fix it, if for around 30 days they are unable to then its easy to cancel, however if the problem is at your own end then no cancelling it out of the question
You can always cancel, there's never a "no", it's the remaining fee's that give people the feeling they don't have the option to cancel.
from what i hear if there is a "problem" then Orange will try to fix it, if for around 30 days they are unable to then its easy to cancel, however if the problem is at your own end then no cancelling it out of the question
You can always cancel, there's never a "no", it's the remaining fee's that give people the feeling they don't have the option to cancel.
true, forgot to mention that. i meant to say that cancelling because it is not an Orange fault is difficult without the cancellation fee.
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