Today I got my Livebox 2nd line service activated, firstly they didn't activate it within 48 hours as they claimed that they would and I had to call them again to get it activated, once it had been activated I decided to try it out by calling my BT home phone...just to check that my new number would be displayed on the caller display, when the phone rang the caller display showed "International". So I called the Orange helpline and they told me that the BT phone displays "International" because when I make a call from the Livebox the call passes through a server in France so as far as the phone receiving the call is concerned the call is coming from France and is therefore an International call and there was nothing that Orange could do about it! I then asked why article ID:kb68543 on Oranges help pages said that the number would be displayed and why on the "My Account
" section of the Orange website does it give you the choice to either have your number displayed or witheld if in reality you don't have any choice at all. I wanted my number to be displayed because if somebody receives a call from an International number they won't be sure who is calling and there is a good chance that they wont even pick the phone up! Has any one else had the same trouble? I have Emailed Orange with a complaint about their misleading or downright wrong help and advce pages and I am waiting for a reply.
Today I got my Livebox 2nd line service activated, firstly they didn't activate it within 48 hours as they claimed that they would and I had to call them again to get it activated, once it had been activated I decided to try it out by calling my BT home phone...just to check that my new number would be displayed on the caller display, when the phone rang the caller display showed "International". So I called the Orange helpline and they told me that the BT phone displays "International" because when I make a call from the Livebox the call passes through a server in France so as far as the phone receiving the call is concerned the call is coming from France and is therefore an International call and there was nothing that Orange could do about it! I then asked why article ID:kb68543 on Oranges help pages said that the number would be displayed and why on the "My Account
" section of the Orange website does it give you the choice to either have your number displayed or witheld if in reality you don't have any choice at all. I wanted my number to be displayed because if somebody receives a call from an International number they won't be sure who is calling and there is a good chance that they wont even pick the phone up! Has any one else had the same trouble? I have Emailed Orange with a complaint about their misleading or downright wrong help and advce pages and I am waiting for a reply.
The VoIP calls go via a gateway in France (as you can occassionally tell when you get a recorded network message) and then come back via standard telecom circuits.
BTs network treats all trunks coming in from a foreign country as 'International', and displays this on the CLI. This is BTs policy, and not under Oranges control.
The reason there is an option to make your number visible via the members page is only applicable to calls to mobile phones, where your number will be visible. This is because Mobile Phone companies display the full CLI number no matter where the call originates (e.g. If someone phones you from France on your UK mobile, you will see their number commencing '+33....'.
There is really no point complaining to Orange (except to maybe suggest making their literature clearer). It is BTs policy that should perhaps be questioned.
We have the same problem, and a number of our friends and cotacts would not pick up our calls when they saw they were 'interntational' - we have now explained this to them, but its a pretty naf deal none the less.
livebox does not now automatically activate. It used to but now does not, there was a good reason for that too, customers generally were not aware of second line, so Orange took the decision of not automatically activating it, now its done manually either by ringing 0800 975 0585 ( orange claim service gets active within 24-48 hours of you ringing, by my experience it takes 5-7 working days if you do this) or ringing someone from, tech/customer support or whatever, any department should be able to activate it as it is done from the member centre. This way it happens instantananeously.
livebox does not now automatically activate. It used to but now does not, there was a good reason for that too, customers generally were not aware of second line, so Orange took the decision of not automatically activating it, now its done manually either by ringing 0800 975 0585 ( orange claim service gets active within 24-48 hours of you ringing, by my experience it takes 5-7 working days if you do this) or ringing someone from, tech/customer support or whatever, any department should be able to activate it as it is done from the member centre. This way it happens instantananeously.
When I first got my Livebox (over a year ago) my Second Line did not activate automatically after 1 week despite what it said in the Literature.
I actually found that going into the Members Centre and requesting a change in VoIP number caused the service to activate. Can't guarantee it'll work, but as the number change is free the first few times it's worth a try....
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