Anyone know if it's possible to change the connection type from Interleaving to Fast? So I'll get a better latency as I got a very stable line...
Yes, you just request TS for it to be turned off.
It's possible that your line is stable BECAUSE interleave is on.
OK, interleave increases the latency in the region of 20 - 40ms but if you change to Fast and you get slightly better latency but more disconnections, that won't improve your gaming situation will it ?
I have to try though...If my line gets crap I'll tell them to use Interleave again..when I got connected to Orange I was using FAST with no problems at all..with 12ms of latency....
Generally interleaving is turned on automatically when the system detects some degree of errors on the connection. Normally interleaving or that lack of it doesn't cause disconnections, it just causes data to be resent increasing the time it takes to come through.
As mentioned tech support are the ones to get it changed, just remember that the system puts it on for a reason and 20-40ms really isn't that big a deal.
Dear Rodrigo, Thank you for your email. We understand your concern and request you to contact BT for assistance. If you have any further queries then please do not hesitate to get in contact with us again. Kind Regards,Akbarali
Dear Rodrigo, Thank you for your email. We understand your concern and request you to contact BT for assistance. If you have any further queries then please do not hesitate to get in contact with us again. Kind Regards,Akbarali
Should I k ill myself?
haha funny i think or im pretty sure that the email assistance team is based in india, so that is just a generic response. I am not 100% sure about interleaving however if it is any question about that i would advise (strongly advise if its a major problem) to ring tech (yes i know they are based in india but be persistant) and get a line test put through from ORANGES END, NOT BT. They will say ring back in 24 hours, the results of the test 90% of the time are availible in 2 minutes so stay on the phone and ask the agent to refresh or check if that fault has brought back a result. If the response is yeah there is a "possible fault found" then yeah there is a problem on the line. If it has not brought back a result then ring back in 3-4 hours and again if no result the 24 hours. If fault stays like that ask for the fault to be closed and retested. If no fault is eventually found then ask the tech agent to Get BT Wholesale involved ( I STRESS Orange CAN DO THIS YOU HAVE TO SPEAK TO THE RIGHT PERSON OR EXPLAIN TO THE TECH AGENT (IF ITS IN AN INDIA CALLCENTRE) ) BT May go to the exchange and sort it out from thier or if an engineers visit is required then you will most likely get a callback from the faults department arranging one for your premises.
Emailing for a tech problem is not really a good idea most of the time you will get a generic response.
depends who you speak to and which department you get to, teesside, rotherham, belfast, are pretty good from what i hear, cant say much about the one near leeds, have not heard anything good nor bad about it. apparently Orange did a survey of thier customers and what they thought of the call centre in india, 85% of the 1800 Customers surveyed said that they were happy with the support recieved from that call centre, however i disagree, that 1800 customer base is not a fair representation of thier 1.3 million overall.
Was speaking to someone yesterday and i doubt the situation is going to change, at best the agents in india maybe trained a bit more, but i reckon they are actually improving. By improving im not just talking about thier technical knowledge, they can now almost fully imitate an english accent haha, some may find that annyoying when speaking to them but i reckon its hillarious.
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