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< General Wanadoo / Orange Problems ~ Mac code

valli2

Posted: Wed Jul 26, 2006 1:56 pm

Joined: 26 Jul 2006 Posts: 4 Location: Marylebone London

I'm trying to get a MAC code out of these people but finding it increasingly difficult and frustrating like many others ive been with them since Freeserve now i just want rid of them but can i escape no lol any advice would be greatly appreciated thanks .

A very frustrated and soon Orange ex-customer Sad

28th July..... mac code has now come have migrated to IDNet if all goes well it will be bye bye Orange/Wanadoo
thanks for your responses.

Last edited by valli2 on Fri Jul 28, 2006 5:18 pm; edited 1 time in total

OrangeProblems

Posted: Wed Jul 26, 2006 1:56 pm

Full information on how to change your broadband provider here. OrangeProblems.co.uk

lukarlukar

Posted: Thu Jul 27, 2006 9:48 pm

Joined: 22 Jul 2006 Posts: 29 Location: manchester

your MAC is here
go
start
programmes
accsesories
comand prompt
type in
ipconfig/all
your MAC is your physiacal address

_________________
Double ZZ

Pipped

Posted: Thu Jul 27, 2006 10:55 pm

Joined: 16 Jul 2006 Posts: 65 Location: Kingston

Wrong MAC, mac Smile

This MAC is the Migrations Authority Code which enables the transfer of ADSL service from one ISP to another. Only your current ISP, I think, can issue it. Without the MAC code you have to "cease" the current ISP and the "reprovide" with the new one. I suspect I will be trying one or the other very soon......

primarycolors

Posted: Thu Aug 03, 2006 10:07 pm

Joined: 03 Aug 2006 Posts: 1

We have this problem too. We've been with Orange since they were Freeserve, but had no choice but cancel our account after they failed to move our broadband service when we moved house. We phoned them endlessly, they kept saying they were changing it for weeks, but they never did! Mad

So we cancelled the account, spent a few days pondering who else to go with and decided on BT. We phoned BT, who told us we needed to get this MAC code from Orange... Oh dear...

Of course we phoned Orange and were told it would take 2 weeks before we could be given the code!! Evil or Very Mad

This is apparently because we had already cancelled the account... Evil or Very Mad

H. -- a very angry H.!

OrangeProblems

Posted: Thu Aug 03, 2006 10:07 pm

Full information on how to change your broadband provider here. OrangeProblems.co.uk

valli2

Posted: Fri Aug 04, 2006 8:27 am

Joined: 26 Jul 2006 Posts: 4 Location: Marylebone London

Hi there during this problem i had with Orange the last call i made to ask where the MAC code was CS said it will take another 10 days so what i did was i went to the ISPA site and filled in a complaint form which they sent on to Orange within an hour i got an email off Orange to say they have logged my complaint and will deal with it then an hour after that my MAC was in my inbox , amazing how 10 days can fly LOL
God Luck with yours if no joy go to
http://www.ispa.org.uk/complaints/

Sad

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