I had endless phone conversations with the thieving b****** but they just kept adding a subscription charge every month plus a late payment fine. They just didn't want to know. When it looked like we were going to be taken to court my new provider wrote a letter to them and only then did they agree to close the account.
it seems my account is closed! - the moral of the story is to phone them up and get the last name of the person you have dealt with - i suppose it prompts them to take ownership of the issue! There is an issue with migrating that needs to be addressed and OFCOM should seriously be looing at it. I shouldn't have to contact Orange to close my account. Orange claim BT, Sky, and Talk Talk have incorrect procedures in place and should be informing Orange when migration has taken place, but those companies, it seems, think that it is Orange's procedures that are wrong. Maybe the OFCOM guidelines and rules are unclear....
hopefully i will not have to migrate for another 4 years! - i will be expecting a jiffy bag in the post - best hunt for my spare micro filters to give back to Orange, and find some other problem to complain about!
it seems my account is closed!There is an issue with migrating that needs to be addressed and OFCOM should seriously be looing at it. I shouldn't have to contact Orange to close my account. Orange claim BT, Sky, and Talk Talk have incorrect procedures in place and should be informing Orange when migration has taken place, but those companies, it seems, think that it is Orange's procedures that are wrong. Maybe the OFCOM guidelines and rules are unclear....
Looking at General Condition 22 which concerns migrations, Annex A1.22 states :-
"Where the Communications Provider provides Broadband Network Services,
the Communications Provider shall also ensure that it:
(b) notifies the Communications Provider who formerly provided the
Broadband Service of the date that the transfer has been effected to
another Communications Provider"
But it does not state whether this is done through the BT system or in a more conventional way. So it would seem that OFCOM needs to modify this Annex to make it quite clear how notification is made to the outgoing ISP by the incoming ISP. What is clear is that the incoming ISP has the responsibility to notify the exact migration date.
_________________ An ex-Orange guinea pig
"The first third of our lives is ruined by our parents, the second third by 0range then along comes 02 and you die happy."
regarding migration issue, some company will just take over the Broadband Tag and not send the MAC code to Orange and so account will stay open. To get issue resolved call 0870 010 2462 option 1 then 3. This is the Move House Team then ask to be passed to SPT
After a whole 2 years not being able to give me speed above 1mb I have changed.
I called up their support line for the last time. Spoke to a lady half way around the world requesting to be disconnected and was transferred to a lady in the UK.
She put me on hold for about 7 minutes and then came back saying it would take 30 days to cancel my account.
I told her I was with someone else now and that Orange was no longer connected to my phone line but she said Orange was and I hadn't used my MAC code. Even though I am connected to someone else.
So I asked if I could speak to someone else as I wasn’t happy and she said OK I can as a good, she would cancel it today and she did and it is cancelled.
I don’t think I will ask for the £2.50 ish they owe me.
Will
Be Broadband is the way forward! They have real technical support people.
But if any company says they're good for long enough and often enough, not only do they believe it but a good percentage of the masses also believe it !!!
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