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< Orange Email Problems ~ email access

scottjo

Posted: Thu Feb 07, 2008 9:08 am

Joined: 07 Feb 2008 Posts: 2

For the last 3-4 days when I try to access email through www.orange.co.uk site my account always seems to say authentification failed.
i'm using user@desmak.freeserve.co.uk.

Has something changed at Orange's end or are there just email problems at the moment.

OrangeProblems

Posted: Thu Feb 07, 2008 9:08 am

Full information on how to change your broadband provider here. OrangeProblems.co.uk

vade

Posted: Sun Feb 10, 2008 5:20 pm

Joined: 22 Jan 2008 Posts: 6

My wife has the same problem. Have you tried the helpdesk? They are not helpful and point to a microsoft problem, but I don't see how it can be. Any advice from anyone else?

vade

Posted: Sun Feb 10, 2008 6:25 pm

Joined: 22 Jan 2008 Posts: 6

Scottio

Have just contacted Orange and they have reset my wife's account - now ok

This has happened several times before because we were originally on dial up before changing to broadband

scottjo

Posted: Mon Feb 11, 2008 10:05 am

Joined: 07 Feb 2008 Posts: 2

i've spent a while talking to various Orange helpdesks over the weekend and they said the account is fine even though i'm unable to access via outlook + their website.

they advised me to take out an email ticket to their server team as they need to look into why account is not logging in. waiting for their response ...

vade,
when you say they "reset my wife's account" what does that mean - reset the password ? also which helpdesk did you call, as i'm willing to give this a shot.

OrangeProblems

Posted: Mon Feb 11, 2008 10:05 am

Full information on how to change your broadband provider here. OrangeProblems.co.uk

vade

Posted: Tue Feb 12, 2008 8:51 pm

Joined: 22 Jan 2008 Posts: 6

Scottio - Every six to nine months my wife's account gets "suspended" because it was originally set up as dialup. It is a pain but we then have to phone the "helpdesk"!!!! to get the account reset. It does also depend on which "advisor" you get. If you get a negative response it is worth trying again or asking for the supervisor. I know that we shouldn't have to do this but sometimes it is the only way.

Elhana

Posted: Wed Feb 13, 2008 8:11 am

Joined: 11 Apr 2006 Posts: 3394

You can reactivate it online you know.

http://www.orange.co.uk/time/r...ccount.htm

It's the restore account link on the homepage, thats all the advisors are doing.

_________________

catj

Posted: Thu Feb 28, 2008 11:10 pm

Joined: 16 Sep 2007 Posts: 63 Location: UK

vade wrote:

Scottio - Every six to nine months my wife's account gets "suspended" because it was originally set up as dialup.

Make one dialup internet call to Orange and log in with your user name and password every few months and you'll never be dumped again.

Carbs2008

Posted: Sat Mar 01, 2008 1:30 pm

Joined: 01 Mar 2008 Posts: 3 Location: Bridlington. UK

Hi, I've had to join this forum as I'm going to go crazy soon if someone doesn't help me (lol). Mad

I've had problems signing into my emails for the past week and now I can't access them at all. Sad

Tried all the advice I've read on here and also rang Orange but they're not helping at all; the only advice I got was to restore my account!
Please can someone help before I loose it & change service provider!! Evil or Very Mad

catj

Posted: Sat Mar 01, 2008 7:22 pm

Joined: 16 Sep 2007 Posts: 63 Location: UK

The old log-in URLs no longer work.

The new address appears to be: web.orange.co.uk/r/login/

Carbs2008

Posted: Sat Mar 01, 2008 9:42 pm

Joined: 01 Mar 2008 Posts: 3 Location: Bridlington. UK

Hi, yes I've tried the new address and it still won't work. My husband also has his email with them and his is fine, it's just mine.
Thanks Jo

irturner

Posted: Mon Mar 03, 2008 6:27 pm

Joined: 16 Jan 2007 Posts: 8

i found that firefox will not login at all it just displays a blank page and done.
Using IE7 does get me in but the log out button does not work.
Indications are that smtp servers are not functioning at the moment for a large number of users (email status is green on status page as usual but hardly surprising). I would guess their email system is currently a mess

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