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< Livebox Issues? ~ Livebox PPP Server Down

andrewm

Posted: Mon Jul 17, 2006 4:12 pm

Joined: 17 Jul 2006 Posts: 5

Hi

I've had a wannadoo livebox for the past 12 months, its worked absolutely fine, no problems at all.

Last Tuesday it lost connection to the PPP Server (No idea what this is) without me doing or changing anything. After the usual agonising email and telephone support from Orange I am no nearer getting back online.

I have treble checked my user name and password and the connection between my laptop and the livebox is 100%

I can access the web page to manage the livebox settings and where it says ADSL status next to this it states PPP Server down. I have tried to disconnect / reconnect and revalidate my user name and password. None of this works.

Anyone with some ideas??

Thanks - Andrew

OrangeProblems

Posted: Mon Jul 17, 2006 4:12 pm

Full information on how to change your broadband provider here. OrangeProblems.co.uk

l33tpcgamer

Posted: Mon Jul 17, 2006 5:49 pm

Joined: 28 Apr 2006 Posts: 50 Location: birkenhead

it is a problem with the hardware installed at the BT exchange

for more info

http://www.orangeproblems.co.u....php?t=383

from the sounds of it even if you use a different ADSL modem you would get the same error.

hope this helps

_________________
l33tpcgamer

Elhana

Posted: Mon Jul 17, 2006 6:20 pm

Joined: 11 Apr 2006 Posts: 3394

It's not always a problem with the exchange hardware but is most of the time.

It's gonna need checking by tech support and putting through for a line test.

andrewm

Posted: Tue Jul 18, 2006 9:15 am

Joined: 17 Jul 2006 Posts: 5

Thanks for the advice - do i cotnact Orange for the line test or BT?

OrangeProblems

Posted: Tue Jul 18, 2006 9:15 am

Full information on how to change your broadband provider here. OrangeProblems.co.uk

Elhana

Posted: Tue Jul 18, 2006 11:18 am

Joined: 11 Apr 2006 Posts: 3394

You can get BT to do a basic line check but that probably won't pickup anything for that error. Better to go through Orange.

andrewm

Posted: Thu Jul 20, 2006 7:40 am

Joined: 17 Jul 2006 Posts: 5

Line test done and they tell me there is no problem! Apparently I now need to try my old speedtouch modem to see if that works.........bored fo this now, think i may be off to BT Broadband soon.

andrewm

Posted: Thu Jul 27, 2006 7:50 am

Joined: 17 Jul 2006 Posts: 5

Well 2 days ago Orange actually called me and said literally "that i had ticked all the boxes and they could now send an engineer to the exchange"!!!!!! Well they did and now it works perfectly - apaprently they adjusted the gain?!

Thanks to those that gave input and hope i wont have to post again!

admin

Posted: Thu Jul 27, 2006 10:11 am

Site Admin Joined: 07 Apr 2006 Posts: 784 Location: United Kingdom

andrewm wrote:

That's excellent news! Well done!

Just for everyone's information, exactly how many boxes did you need to tick?!!!

K

andrewm

Posted: Thu Jul 27, 2006 10:35 am

Joined: 17 Jul 2006 Posts: 5

Hmm wish i had coutned now. Probably took 7 - 8 calls over a period of 2/3 weeks varying in length from 3 - 40 minutes! the last 4 calls i demanded to speak with a supervisor each time, had to hold a while but work it as they seem to know what they are doing! What I had to do was roughly:

- Full uninstall/ reinstall on laptop of livebox software
- Try various system logins testing my username and password
- Full factory reset of live box at least twice
- 2 line tests
- Reinstall my speed touch modem and see if i could connect (i could)
- Was then upgraded to some sort of "action team" who sent an engineer to the exchange. If that had failed Orange said they would have sent a new box

Hope this helps

alby28

Posted: Thu Jul 27, 2006 12:51 pm

Joined: 09 May 2006 Posts: 28 Location: Manchester

I am having the same problems.I am connected to the Failsworth exchange in Manchester.Mine went down last night and shows no sign of coming back up. Mad

Mark

nkb

Posted: Sun Jul 29, 2007 1:46 am

Joined: 29 Jul 2007 Posts: 1

I managed to solve my problem:

I had the same problem since 22 July and just managed to sort it out by myself today - 29 July.

I read on the BBs that some people managed to get connected by trying another router. My old one happened to be a wireless Belkin - so I hooked it up.

At first it could not connect so I changed the authentication mode to PPPoE (as opposed to PPPoA which is for UK). This got me connected. I then changed it back to PPPoA and it still worked.

I them hooked up the Livebox and all is working.

I don't know much about this stuff but from what I have read PPP-Server Down is something to do with authentication. PPPoE and PPPoA are different types of setting for that authentication. The Livebox I think defaults to PPPoA and you cant change it. So by using PPPoE (on my Belkin) it sort of kick started something and now it works on PPPoA as well (which I think is the proper one for Europe) on both routers.

Others have successfully tried this approach using Speedtouch and other models

Anyway have ago - you never know

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