Well this is the 3rd problem so far this year. Two previous ones were associated with their DNS servers.
This one was that the connection dropped and I called tech supp (UK centre this time !) and went through the usual (reset livebox, re-register id to livebox etc) and then he wanted to do a line test. Found that he could not do that because my account was currently "order in progress" even though the order completed in December !! Then I was told it would take up to 5 days to be resolved and that the connection wouldn't just come back on.
Aside from repeatedly asking the tech supp person if there was any problems with the servers there - that was totally ignored - and then 24hrs later - lo and behold - the connection came back on ! (I thought it wasn't supposed to do that eh ?!)
I sent an email through their site to complain about the fact that my accoutnt status was in error, that I use the connection for work and need a reliable service, I had the inconvenience of having to come into work on a Sunday, - which was about as much use as a chocolate teapot. The response was "We understand your concern" - Like hell they do !! and then to go on that they saw me connect and they were glad that the problem is now resolved !!!
This company would try the patience of a saint ! and why am I still with them ??!!
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